Never ask more than one question: apparently they stop after the
first one. You have to open another inquiry to get any more answers
after the first one.
The tech people do NOT get the info that you so painstakingly filled
in at the start of the procedure: apparently this info is for
statistics only, so you have to tell them what platform, computer,
system, Finale version, etc., all over again in your question. This
is just nuts.
Christopher
On Aug 14, 2006, at 2:05 PM, Don Hart wrote:
Recently I got through to tech support and received their initial
reply
relatively easily. I'm pretty sure I replied with an additional
question (I
could be mistaken) but never heard anymore from them. Looking up
the case
archive, it ends with their first reply.
Anyway, my question to you, and anyone else who has experienced the
problems
you're describing is where does the process actually break down?
Is the
initial contact easy, like in my experience, and the real, nitty-
gritty
answers hard to come by? Or have you found the whole process
difficult,
from start to finish?
_______________________________________________
Finale mailing list
Finale@shsu.edu
http://lists.shsu.edu/mailman/listinfo/finale
