On 17 Aug 2015, at 10:08 AM, Robert Patterson <rob...@robertgpatterson.com> wrote:
I guess this is YMMV. I was told, when I contacted Apple, that for an iPhone screen replacement that the genius bar people would send it out. Maybe the Washington DC area stores are too busy? DF > Actually, I just got my iPhone screen replaced at the Apple store a few > months ago. Not the cheapest option in the world, but way less than a new > phone or $320. > > On Sun, Aug 16, 2015 at 1:29 PM, David Froom <dfr...@smcm.edu> wrote: > >> On 16 Aug 2015, at 1:00 PM, Robert Patterson wrote: >> >>> Even worse, my only option for a "repair" is to exchange the device for a >>> different one for a hefty $320. No screen repair available, and I have to >>> send it off and be without a device for however long it takes. Compare >> that >>> to booking a time at the Apple Store and having it repaired while you >> wait. >> >> I'm what might be called a old-man version of an Apple fanboy, someone >> whose first move up from Kaypro with line commands and double floppy discs >> for applications and files was to an Apple Mac in the mid/late 80s, and >> I've been an Apple user since then (a Windows laptop floated through my >> house a decade ago, and I have Android phones because of Republic wireless >> -- but other than that, a family with numerous computers, iPods, iPads, and >> one daughter with an iPhone). I learned Finale 1.0 on an Apple SE (remember >> the floppy swapping? and the pre-smart-shape days when every slur had to be >> cloned and positioned?) >> >> The Apple Store, as recent an innovation as it is in the life of Apple, is >> not what it used to be. For something VERY simple, like a replacing a >> broken key, it might be repaired while you wait. For anything else -- >> cracked screen, failed motherboard (two recent mishaps in my house), you >> take it in, they inspect it for 5 minutes, then tell you they will send it >> out, not to expect it back for 3-7 days. Out of warranty, it is very >> expensive. The Apple store appointments are for 15 minutes only! So it is >> only marginally better than packing it up and sending it in. What I expect >> now from the Apple store is a semi-reliable estimate of problem, time, and >> cost. Mostly, it seems, the "Genius" bar serves people with the most >> elementary of system software problems. >> >> Thankfully, for broken screens, you can find third-party repairers, often >> at kiosks in malls, who repair while you wait, as long as the device is >> relatively popular and has been around for a year or so (meaning they would >> have non-OEM parts in hand). >> >> I understand. As companies grow to such behemoth size, they increase >> profits by hiring cheap at the customer-contact level. And they find it >> cheaper, as employee turnover increases, to keep rehiring at bottom wages >> rather than to loyal long-term employees more in exchange for wisdom and >> ability. The consumer experience suffers. >> >> David Froom _______________________________________________ Finale mailing list Finale@shsu.edu https://lists.shsu.edu/mailman/listinfo/finale To unsubscribe from finale send a message to: finale-unsubscr...@shsu.edu
