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Greetings Community.
First of all, thank you for using Fink and supporting us. I have thought a very long time about our process of support. I think Fink can help the community to streamline this process in a better way. I would like to propose a way how our Maintainers and thus the users, can enjoy an even better "Fink experience". This involves testing some setup and a specific idea I had.
While most things in my head seem to be brilliant ideas, the reality often proves me wrong. I would need aroun 20 to 25 people to test this idea with. For now in private. Basically It involves testing a special ticketing system including a specific setup I have been thinking about. This would be especially helpful for Maintainers, it aims to take the burden of taken care of support requests off their shoulders, collecting them in a central place where they will be stored and managed. This setup would hold all support request in trust for the participating maintainers. The main goal I am trying to achieve is to present a proven way how we can improve our support at the end of this "test run".
If you are a package maintainer (that is prefered) or an interested power user that sends lots of "support" requests, please get back to me _off_ list and ask to be included in this test run.
Thank you very much.
- -d
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