Thanks Matt for your reply and your interest to clarify this. Obviously someone from the support center has been given the wrong impression about what is going to happen to Flex Builder3.. (as far as I know, Adobe has a technical support policy for all commercial products, so one can buy technical support under contract for older products - even if this case is an installation problem and advice should be given free of charge)
George --- In flexcoders@yahoogroups.com, Matt Chotin <mcho...@...> wrote: > > I've asked our customer service team to investigate what happened here. > > From: flexcoders@yahoogroups.com [mailto:flexcod...@yahoogroups.com] On > Behalf Of GeorgeB > Sent: Monday, February 08, 2010 8:34 AM > To: flexcoders@yahoogroups.com > Subject: [flexcoders] Re: Adobe technical support dropped for Flex 3! > > > > It was written by the original poster: > > I am very disappointed as I just bought Flex builder this week after I > carefully > evaluated the product during the trial period. I had an issue activating my > product, and needed support to remove some conflict with the trial version > that > did not disappeared even after uninstalling and deleting completely the trial > version. Customer Service was very nice but no technical support was offered. > > What else is there to interpret? > > Thanks > George > > --- In flexcoders@yahoogroups.com<mailto:flexcoders@yahoogroups.com>, Jochem > van Dieten <jochemd@<mailto:jochemd@>> wrote: > > > > On 2/8/10, GeorgeB wrote: > > > I think it was bound to happen. First Adobe announces that it drops the > > > brand name of a product line. Then somebody tosses in the rumor that Adobe > > > has dropped tech support for that product!!! (as if it has anything else > > > to > > > support in this area) > > > > No support is a frequent complaint from people and in many cases when > > you dig around for details in the end it turns out that people ask for > > Flex support instead of Flex Builder support. (Case in point: the > > subject of this thread.) When we get a distinction between the > > supported commercial products Flash Professional / Builder / Catalyst > > and the open source frameworks like Flex and OSMF the message will be > > much clearer > > > > Jochem > > > > > >! -- > > Jochem van Dieten > > http://jochem.vandieten.net/ > > >
