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I’ve only joined Adobe recently so
perhaps my opinion is not as
biased. ;-) As a customer I’ve had great
experiences with Flex support. Although I should note my previous employer had
top level support so keep in mind your mileage may vary depending on the
support program. Essentially any time we were “stuck”
on a project, whether it be configuring RTMPS, clustering FDS or trying to
figure out FileReference limitations …a simple phone call to support got
the ball rolling on a solution. If first level support can’t supply an
answer they pursue the matter up the chain until they find someone that can.
Every issue was solved within a few hours. For larger installations I’d highly recommend
support …at least for the first year as your company learns and adopts
the technology as there are always growing pains. I believe you can ask what
specific services are included with each level of support. HTH, Stace From: Ok, will send
money tomorrow ;-) Seriously, I think
Flex is a winner, just requires hard work from you guys on an ongoing basis.
Quite frankly, Flex is the only truly integrated RIA platform –
everything else pieced together and it shows. From: I think we’re an important share. Lots of existing and
new products are using Flex for various pieces, it’s been exciting to see
so many folks internally using Flex, not just on the outside J From: Thanks for your answer. One of the reasons why I am considering the
dev support program is that I have been on the flexcoder list for a while now
and many of my posts remained unanswered. I am not blaming the list –
it’s just the nature of the biest: some problems are complex and require
work to reproduce – you cannot expect your peers to invest that kind of
time. Unless someone has already been there and experienced the same issue or
challenge, chances you get an answer are slim...understandab I believe that the enterprise developer support is not going to
provide coaching. It should provide bug support though (the turnaround is
approximately 1 business day). I think it could be a good thing, but you
may want to keep an eye on flexcoders and the Adobe forums for a while and see
how you’re doing after a week or two and if this might be
sufficient. Of course as an Adobe shareholder/ From: I am
considering signing up for the Adobe Developer Support program. I think it's
about 1500$ per year, if I remember correctly. Before I do spend that kind of
money though, I want to know whether it will do for me what I hope it
does. Does anyone on this list have experience with the program? Of course,
Adobe people are more than invited to answer my questions below too ... ;-) I have a
big project ahead of me, and I can already tell, there will be
Maybe, I
should also ask the other way around: What will I not get from the Dev Support
program? I am very
excited about Flex, but I don't want to be blind-sighted about the process of
building real-life applications. So all advise is welcome. Thanks. -- Flexcoders Mailing List FAQ: http://groups.yahoo.com/group/flexcoders/files/flexcodersFAQ.txt Search Archives: http://www.mail-archive.com/flexcoders%40yahoogroups.com
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- RE: [flexcoders] Experience with the Adobe Developer Suppor... Stacy Young
- RE: [flexcoders] Experience with the Adobe Developer S... Iko Knyphausen
