Doug, I would like apologize for any inconvenience on service to your SDR-1000. Usually, repairs are completed within 1-2 weeks but can sometimes take a little longer, depending on backlog.
Let me also state that the information below about the FLEX-5000 taking priority over SDR-1000 repairs is not accurate. There have been no SDR-1000 repair resources being applied to FLEX-5000 production to date. However, SDR-1000 production resources are shared with SDR-1000 repair resources. We received a large number of SDR-1000 orders since Dayton that have produced a bubble in our resource needs for the 1000. This is probably what was being referred to in your conversation. Let me state publicly again, the SDR-1000 will be supported for years to come. You will see software features and improvements coming in the near future that will apply to both radios. We also plan to fully integrate support for the Janus/Ozy sound card system for the SDR-1000 in the near future. We will receive no revenue from that effort but we plan to do it as a service to our customers. How many other radios continue to be improved after they no longer produce revenue for the manufacturer? 73s, Gerald Gerald Youngblood, K5SDR FlexRadio Systems Ph: 512-250-5435 Fax: 512-233-5143 Email: [EMAIL PROTECTED] Web: www.flex-radio.com > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] On Behalf Of > [EMAIL PROTECTED] > Sent: Thursday, May 31, 2007 9:06 PM > To: flexradio@flex-radio.biz > Subject: [Flexradio] sdr-1000 repair > > I just pruchased a sdr-1000 around the first of this year. > I had to send it back for repair recently, it has been in > flex radio for over two weeks now and has not ben touched, I > clled today and ws told it would be next week before it would > be worked on, the reason given was the sdr 5000 which isnt > even out yet is prioity over the sdr 1000. I worry that the > 1000 will soon be n antique in the near future. > doug cherry > wb2ttc > > > _______________________________________________ > FlexRadio mailing list > FlexRadio@flex-radio.biz > http://mail.flex-radio.biz/mailman/listinfo/flexradio_flex-radio.biz > Archive Link: http://www.mail-archive.com/flexradio%40flex-radio.biz/ > FlexRadio Knowledge Base: http://kb.flex-radio.com/ FlexRadio > Homepage: http://www.flex-radio.com/ > > _______________________________________________ FlexRadio mailing list FlexRadio@flex-radio.biz http://mail.flex-radio.biz/mailman/listinfo/flexradio_flex-radio.biz Archive Link: http://www.mail-archive.com/flexradio%40flex-radio.biz/ FlexRadio Knowledge Base: http://kb.flex-radio.com/ FlexRadio Homepage: http://www.flex-radio.com/
