I can think of only a couple of reasons that some customers may not have received responses to emails sent to [EMAIL PROTECTED] I understand that Yahoo mail filters our email server IP address as spam. The may have been the problem for some. It is possible that there was a period where the support address did not get transferred properly but that is just speculation.
Let me say categorically, if someone does not get a response to an email sent to us, the issue is due to technical difficulties. We do NOT ignore emails or phone calls, period. You can always call if you cannot get through by email. Thanks, Gerald Gerald Youngblood, K5SDR FlexRadio Systems Ph: 512-535-4713 Fax: 512-233-5143 Email: [EMAIL PROTECTED] Web: www.flex-radio.com > -----Original Message----- > From: Stig Rasmussen [mailto:[EMAIL PROTECTED] > Sent: Tuesday, October 02, 2007 2:08 PM > To: 'Gerald Youngblood'; 'Flex-Radio Reflector' > Subject: SV: [Flexradio] No support from [EMAIL PROTECTED] > > This I also complained about here in june. No answer from > [EMAIL PROTECTED] at that time either. > Only after bringing it up here in the forum. Strange you > (FlexRadio) haven't taken care of this. > :-( :-) > > Stig > > -----Opprinnelig melding----- > Fra: Gerald Youngblood [mailto:[EMAIL PROTECTED] > Sendt: 1. oktober 2007 15:16 > Til: 'Jim, W4ATK'; 'Flex-Radio Reflector' > Kopi: 'Dudley (WA5QPZ) Hurry' > Emne: Re: [Flexradio] No support from [EMAIL PROTECTED] > > > I someone does not get a response from [EMAIL PROTECTED], we have > an email forwarding problem. We respond to all emails received by > support within 24 hours normally. I will ask Eric to check the > forwarding system for that address. We apologize if anyone has been > inconvenienced by the email problem. > > Gerald > > Gerald Youngblood, K5SDR > President > FlexRadio Systems > Ph: 512-535-4713 > Fax: 512-233-5143 > Email: [EMAIL PROTECTED] > Web: www.flex-radio.com > > > > -----Original Message----- > > From: [EMAIL PROTECTED] > > [mailto:[EMAIL PROTECTED] On Behalf Of Jim, W4ATK > > Sent: Saturday, September 29, 2007 1:07 PM > > To: Flex-Radio Reflector > > Subject: Re: [Flexradio] No support from [EMAIL PROTECTED] > > > > Paul wrote: > > > > "I've never gotten any help through [EMAIL PROTECTED], > > they never answer. Only support so far is via this forum. I > > haven't had many issues however with the 1000 model." > > > > This is amazing to me. I have had nothing but good > > response from support at Flex. I had a tuner that arced. Flex > > replaced the tuner. I had a jack that is/was getting > > loosey-goosey. Flex provided a part number that enable me to > > find the exact replacement and assured me, my warranty would > > not be voided when I replaced it myself, rather than sending > > the unit in to Flex. Every inquiry I have made to Eric has > > been answered literally within minutes during normal business hours. > > > > No support! NOT MY EXPERIENCE AT ALL!!! > > > > Jim, W4ATK > > > > > > _______________________________________________ > > FlexRadio mailing list > > FlexRadio@flex-radio.biz > > http://mail.flex-radio.biz/mailman/listinfo/flexradio_flex-radio.biz > > Archive Link: > http://www.mail-archive.com/flexradio%40flex-radio.biz/ > > FlexRadio Knowledge Base: http://kb.flex-radio.com/ FlexRadio > > Homepage: http://www.flex-radio.com/ > > > > > > > > > _______________________________________________ FlexRadio mailing list FlexRadio@flex-radio.biz http://mail.flex-radio.biz/mailman/listinfo/flexradio_flex-radio.biz Archive Link: http://www.mail-archive.com/flexradio%40flex-radio.biz/ FlexRadio Knowledge Base: http://kb.flex-radio.com/ FlexRadio Homepage: http://www.flex-radio.com/
