Gerald,
Great idea! A few years ago we outsourced our IT Service Desk, but people kept calling the folks they knew that could help them solve problems (often these are busy developers and operations folks who have other work to do.) That kept happening until the developers stopped answering questions and pointed people to the official service desk. Now, the ONLY way to get something fixed is to call (or email) the service desk - all other requests for help from developers or operations people are ignored. That model works very well for us (and it sounds like what Bob has committed to.) I think the quality of work you guys do is incredible, and I hate to see the quality perception suffer because of this. Thanks for putting the thought into a separate process for alpha testers. I know it will take discipline to make it work, but it will be much better! Keep up the great work! Mark W8XR > Message: 41 > Date: Thu, 18 Jun 2009 08:43:24 -0500 > From: "Gerald Youngblood" <ger...@flex-radio.com> > Subject: Re: [Flexradio] All using SVN 3166 or higher > To: "'Joe Roth-WC4R'" <w...@live.com>, "'Bob McGwier'" > <rwmcgw...@gmail.com>, <flexradio@flex-radio.biz> > Message-ID: <003c01c9f01a$c18da030$44a8e0...@com> > Content-Type: text/plain; charset="us-ascii" > > Dear FlexRadio customers: > > A separate "SVN Experimental/Development" reflector is exactly what we plan > to implement. We will work out the details and make an announcement here in > the next 1-2 weeks. FlexRadio Systems is the only amateur radio company on > the planet that gives its customers (and competitors) instantaneous access > to the daily software development source and binary code base. This access > is a privilege we offer our customers, not a right. > > We know that our competitors point potential customers to this reflector to > see discussions about experimental code that they use against us to claim > that our software is buggy. This is a patently false representation because > Official Releases are highly stable and fully documented. On the other > hand, by definition experimental code (pre alpha) is always buggy. > > So the bottom line is that if our customers want to play in the developer's > SVN sandbox, some new rules will apply. In the meantime, posts here should > only relate to Official Released versions of PowerSDR (currently 1.18.0). > Thanks for your cooperation. > > Regards, > Gerald > > Gerald Youngblood, K5SDR > President > FlexRadio Systems > 13091 Pond Springs Rd. #250 > Austin, TX 78729 > Phone: 512-535-4713 > www.flex-radio.com > > "Tune in excitement!" (TM) _________________________________________________________________ Lauren found her dream laptop. Find the PC that’s right for you. http://www.microsoft.com/windows/choosepc/?ocid=ftp_val_wl_290 _______________________________________________ FlexRadio Systems Mailing List FlexRadio@flex-radio.biz http://mail.flex-radio.biz/mailman/listinfo/flexradio_flex-radio.biz Archives: http://www.mail-archive.com/flexradio%40flex-radio.biz/ Knowledge Base: http://kc.flex-radio.com/ Homepage: http://www.flex-radio.com/
