Simon, We do testing using in-house systems that we load with Windows XP, Windows Vista 32 and 64 and Windows7 32 and 64. We send each iteration release to our closed beta team of over 30 testers, who have multiple FlexRadio models and multiple PCs/operating systems. Our FlexRadio team members also install and run it on our home systems as many of us were doing over the weekend and last night before a release. We release to public beta only after if we have no serious problems problems reported from our closed beta or in-house team. Your issue did not show up until today on a specific system configuration.
At the end of every single iteration, we do a post action review to document what went well and what did not in the release. That goes into our internal knowledge base to improve future iterations. Every iteration is planned and tasked out in detail before the iteration. We have daily stand reviews (called SCRUMs) where all of the engineers and product owners discuss work in progress. We aren't perfect but we are sure trying. Greg is planning to take time away from his family to work with you from home tonight to help resolve your issues. We spoke with our technical support people in the EU and US and they have been able to resolve most installation issues over the phone so I am sure we can get you going. Sincerely, Gerald Gerald Youngblood, K5SDR President and CEO FlexRadio Systems(TM) 13091 Pond Springs Road, #250 Austin, TX 78729 Phone: 512-535-4713 Ext. 202 Email: [email protected] Web: www.flexradio.com <http://www.flex-radio.com/> Tune In Excitement (TM) PowerSDR(TM) is a trademark of FlexRadio Systems On Tue, Nov 9, 2010 at 1:34 PM, Simon Lewis <[email protected]> wrote: > > As flex have already contacted me with a info on a work around and they > have also been able to reproduce it Id say that its probably something not > machine specific but probably windows 7 specific. > > As it also does the same on 3 different win 7 64 bit machines Id say it was > a safe bet. > > So if they were able to reproduce it Id say their test regimes are once > again flawed. > > Anyway I will chat to greg later on this today when I am home again. > > And in repect of castigating flex - I paid a lot of money for the flex 1500 > - I think after 6 months of ownership to not have a working radio I have > every right to feel that way . > > I am quite sure there will be others with the same issue - I have seen the > same issue already in the bug list. > > I also work in IT and quite PC literate so understand about systems testing > and the 1000's of variations but it seems to be rather more basic than that. > > We shall see. > > rgds > > Simon > > > > > > > > > Date: Tue, 9 Nov 2010 10:39:43 -0800 > Subject: Re: [Flexradio] Upgrading to the new beta > From: [email protected] > To: [email protected] > CC: [email protected]; [email protected] > > > > On Tue, Nov 9, 2010 at 10:10 AM, Simon Lewis <[email protected]> wrote: > > > > > > > Brian > > yes I know this well > > this time ... nope it doesnt work > > OK, we know it works for the majority of the users but we accept that it > doesn't work for you. What is different in your environment? Do you have a > plain-vanilla Win7 system with nothing else installed you can try? > > Flex does try to test on lots of different platforms but given the broad > spectrum of systems out there and all the possibilities for software > interaction it is not possible to test every possible environment. So rather > than castigating Flex I would recommend a more focused attempt to solve the > problem. > > > and Windows XP .... Id like to think developers can work in a more modern > world than that > > > Flex recommends Windows 7 as their platform-of-choice. Since none of the > software I run requires Windows 7 I have been unwilling to spend money to > upgrade to Windows 7. That is my choice, not Flex's so don't get on their > case because I choose to continue using XP. > > And it is not a matter of "modern" (as Microsoft would have you think) but > a matter of functionality that should be important. Surprisingly, the > primary functions of an operating system are pretty straight forward and all > the necessary functions have been present in every Microsoft OS version > since NT 4.0. I still believe Windows 2000 to be the most robust and > reliable OS Microsoft has yet produced. I still have production systems > running Windows 2000 as they perform their functions properly and remain > operating continuously for months, only being rebooted on power-fail or when > hardware is taken down for maintenance. > > Perhaps Windows 7 is as good or even better but it offers no function that > the programs I run require over and above those in Windows XP. So if I am > not going to get anything out of it, why should I spend money to upgrade? I > am sure that I will eventually upgrade but I am in no hurry as I cannot see > any advantage to Win7 at this point in time. > > -- > Brian Lloyd, WB6RQN/J79BPL > 3191 Western Dr. > Cameron Park, CA 95682 > [email protected] > +1.767.617.1365 (Dominica) > +1.931.492.6776 (USA) > (+1.931.4.WB6RQN) > > > > _______________________________________________ > FlexRadio Systems Mailing List > [email protected] > http://mail.flex-radio.biz/mailman/listinfo/flexradio_flex-radio.biz > Archives: http://www.mail-archive.com/flexradio%40flex-radio.biz/ > Knowledge Base: http://kc.flexradio.com/ Homepage: > http://www.flexradio.com/ > _______________________________________________ FlexRadio Systems Mailing List [email protected] http://mail.flex-radio.biz/mailman/listinfo/flexradio_flex-radio.biz Archives: http://www.mail-archive.com/flexradio%40flex-radio.biz/ Knowledge Base: http://kc.flexradio.com/ Homepage: http://www.flexradio.com/
