Tim - I dont believe I just read what you sent - how customer focused is that - some criticism and your sending customers that kind of comment.
In fact Im so pissed I decided to let others see - You know what Tim that is EXACTLY the kind of attitude that will destroy your company Im done with Flex. If that is the attitude to a customer I dont want your product I will email Gerald off line. I can do without dealing with companys with that kind of attitude. > From: [email protected] > To: [email protected] > Subject: RE: [Flexradio] The Flex experience > Date: Tue, 9 Nov 2010 21:55:44 +0000 > > Simon, > > With all due respect, if you are so unhappy with the radio, then just sell > it. Life is too short to be unhappy about things you can control. > > > -Tim > > > -----Original Message----- > From: [email protected] > [mailto:[email protected]] On Behalf Of Simon Lewis > Sent: Tuesday, November 09, 2010 4:33 PM > To: [email protected]; [email protected] > Subject: Re: [Flexradio] The Flex experience > > > Burt > > with respect.... > > I am sure I/Y/K would never get away with releasing a radio in beta sold on > with a promise of a full release soon .. only for 9 months later still to be > promising a working release. > > And its not just CW that was broken ... I read the sales blurb again on > Waters and Stanton site last night to reconfirm what I purchased .... and > there are many functions broken or not working or still being developed that > are in the sales - the sales reads more like a wish list than actual live > features. > > Do I expect it to be perfect - no > > Do I expect it to be 99% - yes > > I paid a significant amount of money for my flex 1500 - this isnt a home > built kit, or group of amateurs working in their spare time, this is a > commercial sale, selling in major magazines, selling a product that is not > (IMHO) working > > I bought the flex1500 on good faith knowing that a full release in work - yes > they have had issues around a USB driver but what worries me is the vast > amount of stuff not related to USB that does not work. > > Its a blind view to say I am an amateur so I should not expect it to work > properly - I paid a lot of hard earned cash - if it had been home electronics > item I would have returned it long ago - depending on how my issues are > resolved I may yet be returning it! Id be returning it regardless of it its > flex or icom/yae/kenw. > > Minor miracle - hardly - if I had it out the box and all the features working > I maybe thinking and informing others that yes its a good buy - At the > moment - expensive paperweight. > > Am I alone in that view - No - I know others are also stuck - a colleague > also bought a Flex at the same time as me - has his experience been the same > - yes indeed it has. > > I dont have a blinkered view - I bought a commerical bit of kit - expensive > at that - I expect a working product soon- or else Flex will be minus one > customer and I am quite sure with the number of 1500 owners I wont be the > only one. > > Simon ZL4PLM > > > > > > > > Date: Tue, 9 Nov 2010 12:59:29 -0800 > > From: [email protected] > > To: [email protected] > > Subject: [Flexradio] The Flex experience > > > > > > Is Flex all I would like, no. > > We were told 2.x would be ready in January 2010, it was not. > > We have been told "it will be ready when it's ready", not words that sound > > customer friendly. > > There have been problems with CW keying. > > HOWEVER > > no company is even close to their customer service. I would bet you could > > not get the CEO of Icom, Yaesu, Kenwood to answer your questions. > > You are amateurs, expect it to not be perfect. Flex is doing all it can to > > work with you. Someone here said POS in referring to the 1500, I had some > > problems but Flex helped me get it going. To me the 1500 is a minor miracle > > that something that small can do so much. > > Flex defines customer service. I cannot believe they are making money off > > of hams. > > Burt > > > > > > > > > > _______________________________________________ > > FlexRadio Systems Mailing List > > [email protected] > > http://mail.flex-radio.biz/mailman/listinfo/flexradio_flex-radio.biz > > Archives: http://www.mail-archive.com/flexradio%40flex-radio.biz/ > > Knowledge Base: http://kc.flexradio.com/ Homepage: > > http://www.flexradio.com/ > > _______________________________________________ > FlexRadio Systems Mailing List > [email protected] > http://mail.flex-radio.biz/mailman/listinfo/flexradio_flex-radio.biz > Archives: http://www.mail-archive.com/flexradio%40flex-radio.biz/ > Knowledge Base: http://kc.flexradio.com/ Homepage: http://www.flexradio.com/ _______________________________________________ FlexRadio Systems Mailing List [email protected] http://mail.flex-radio.biz/mailman/listinfo/flexradio_flex-radio.biz Archives: http://www.mail-archive.com/flexradio%40flex-radio.biz/ Knowledge Base: http://kc.flexradio.com/ Homepage: http://www.flexradio.com/
