Jason, I suspect this is related to a very common and well known marketing phenomenon. If customers don't like a product or service they will say negative things much more frequently than happy customers will say happy things.
That's why so many companies devote a lot of time and money to complaint handling and service recovery. Let's say you call Oakley and rant and rave about how your sunglasses broke a day after you bought them and the local dealer told you to kiss off, yada, yada, yada. Oakley customer service will try very hard to make you a happy camper. Are they doing that just for you? Not really. They are doing it so you won't go tell all your family and friends that Oakley sucks. Amazon has elevated this to an art form. Another reason behind the relative quiet is that unhappy people are focused on something they want fixed. Happy people just move along to the next item of business. Those of us who are "into" the SDR thing talk and talk and talk among ourselves but not all Flex buyers are really devoted to the future of SDR. They just want a radio that works. When it doesn't work, they complain--and well they should. But when it does work they just think, "Should have been this way all the time" and turn their attention elsewhere. My position is that people who are really pleased with 2.0.19 and their various Flex boxes go to *other* sites and offer compliments. How many of you folks who are happy, happy with your radios share that happiness in the eHam reviews or the eHam SDR forums? There are some extremely dedicated Flex-bashers on the SDR forum. I I haven't a clue why they are motivated to be so acidly critical. There are a few people there who try to rebut their attacks but this only spurs the naysayers to be even more critical. So, why not join the forum and say the good things that you know about the Flexes and about the new PSDR? And for goodness sake, don't argue with the trolls, you'll just be giving them ammunition to fire back at you. Just behave as though they didn't exist. Be prepared, though, because no matter how reserved, rational and fact-based your comments, you'll immediately be dubbed a Flex fanboi. Just ignore that. And those of you who aren't so happy, you post, too. But don't spew venom. Instead, say what you like, what you don't like, and why. Constructive criticism is always a good thing. Trolling and flamebaiting are not. There is a lot of that going on over on eHam and it has to be influencing at least a few people not to buy from Flex. In the end, that will hurt all of us. 73 Bill On Tue, Feb 22, 2011 at 9:28 AM, Ted Trostle <tctros...@gmail.com> wrote: > You poor soul, You might be beyond help...I'll cry in my beer for you. > > Ted, WB2LOU > > > On Tue, Feb 22, 2011 at 9:20 AM, Jason Burgess > <ja...@jacknife2.dns2go.com>wrote: > > > Hi all, > > > > Not trying to be a troll or a start flame here... but, I have to ask... > > > > I've been watching the lists for days for the FLOOD of "amazing CW > > performance" messages and tears of joy from people who have had to shelf > > their units for 18 or more months while the CW problem was worked on. > > > > Now, we have a release which seems to fix the issue according to a > > surprisingly few positive reports (no offense to the 10 or 15 people who > > have already posted positive reports on the installation and operation of > > 2.19 RC1). Is the CW issue still an issue or is it fixed? The amount of > > complaining I have seen on these lists relating to the CW issue would > seem > > to me to cause a FLOOD of positive emails now that the newly rewritten > code > > has been released. The amount of griping about "such a simple issue not > > working out of the box" where other radios worked fine, etc etc etc.... > in > > my mind there should be a LOT of happy people now... correct? > > > > So, either people only speak up when they have a problem (myself included > I > > guess since that is what this email is addressing LOL), or the CW issue > has > > not gone away? All I see now is postings about problems... what about all > > the success stories? Where are the floods of "thank you" and "this is the > > best software release ever" and on and on I think we should be seeing? > > > > Come on people! If you are CW happy and you know, post a message!! LOL > > > > Let's show the people at Flex we can praise as well as we gripe!! LOL > > > > (again, apologies to those who have already posted and if you are > wondering > > why I haven't posted my CW success, that is because I am the worst type > of > > HAM... a no-code appliance operator... I only work PSK and RTTY at the > > moment LOL, can just barely solder wires together (but getting better) > and > > buy everything I need from someone else who knows how to assemble it.. I > > weep for the future! LOL) > > > > Jason > > -VA1JSN > > > > _______________________________________________ > > FlexRadio Systems Mailing List > > FlexRadio@flex-radio.biz > > http://mail.flex-radio.biz/mailman/listinfo/flexradio_flex-radio.biz > > Archives: http://www.mail-archive.com/flexradio%40flex-radio.biz/ > > Knowledge Base: http://kc.flexradio.com/ Homepage: > > http://www.flexradio.com/ > > > > > > -- > You cannot change history, but you can make history! > Education is the only legal cure for stupidity. > _______________________________________________ > FlexRadio Systems Mailing List > FlexRadio@flex-radio.biz > http://mail.flex-radio.biz/mailman/listinfo/flexradio_flex-radio.biz > Archives: http://www.mail-archive.com/flexradio%40flex-radio.biz/ > Knowledge Base: http://kc.flexradio.com/ Homepage: > http://www.flexradio.com/ > _______________________________________________ FlexRadio Systems Mailing List FlexRadio@flex-radio.biz http://mail.flex-radio.biz/mailman/listinfo/flexradio_flex-radio.biz Archives: http://www.mail-archive.com/flexradio%40flex-radio.biz/ Knowledge Base: http://kc.flexradio.com/ Homepage: http://www.flexradio.com/
