When I first bought my Flex 5000 (2010) turn around on warranty repairs (1 in my case) was less than a week. Flex even sent me a shipping label so there was no expense on my end.
I sent my 5000 in for non-warranty repairs in late August, 2014. Turn around was about 4 weeks. Of course, that was end of summer vacation time, included the Labor Day weekend, etc. My only niggle was the emails to say we got it and were sending it back didnt materialize until I called (at about 5 days and 4 weeks of the process). As usual, the people at Flex Radio Systems were kind, courteous and professional. The repairs were extremely reasonable, price wise; in my case, just over $100. The radio is back and working as designed. My only conflict is deciding when up spring for a Signature series radio. I am thoroughly satisfied with every aspect of Flex Radio service and support. 73 Bill Roberts - K8DXX _______________________________________________ FlexRadio Systems Mailing List FlexRadio@flex-radio.biz To opt out of the Reflector: http://mail.flex-radio.biz/mailman/listinfo/flexradio_flex-radio.biz
