Sorry for the cross post, but I wanted to follow up on a previous
posting I made regarding error problems I was encountering with the
Troi File plugin when trying to modify the metadata on a jpeg that was
on a shared server. I kept getting an error $$-5000, but I could run
the same action on a local file and it worked perfectly. After
receiving several good suggestions that, unfortunately, did not fix
the problem, I contacted Troi support to see if they had a fix. After
answering a couple of questions on my particular server setup, they
concluded that the problem was a permission issue on the server... the
plugin wanted to use a temp file since I was trying to manipulate the
same file, rather than creating a copy of the file. The server just
would not allow the temp file to be created. The quick fix was to set
the metadata to a copy of the file by renaming it slightly during the
SetMetatdata command, then renaming again to the original file name,
which would in effect create a copy, then replace the original with
the copy. That worked great and I was happy!
But then, I got another email from Troi with a link to an updated
plugin that they said should fix the original temp file problem and
allow me to go back to the original script, just set the metadata on
the same source and location, thus changing just one file. Gave it a
try and it worked on the first attempt, which saved me several lines
of script code, along with all the error checking to make sure that
everything worked correctly and I didn't accidently leave a
temporarily renamed file on the server if somehow something went wrong
in the quick fix solution.
Bottom line, I had a problem with the product and they pretty much did
a custom fix for me in less than a week, and MOST of that delay was on
me getting them the extra info the requested. I just thought it was
important to point out how good their support is!
Disclaimer: No government kickbacks were received for this posting. :-)
Rick
___________________
Rick O’Quinn
Photographic Services Coordinator
University of Georgia
Public Affairs
Broadcast, Video & Photographic Services
188 Georgia Center
Athens GA 30602-3603
Work: (706) 542-8085
Fax: (706) 583-0011
[email protected]
http://www.photo.alumni.uga.edu
