You need to unhide all files and system files. By default, the Local Settings folder within the Documents and Settings profile is hidden. The .pst and .pab files live there.
-----Original Message----- From: Adam Fazio [mailto:[EMAIL PROTECTED] Sent: Saturday, August 05, 2006 6:38 PM To: [EMAIL PROTECTED]; [email protected] Subject: RE: Help needed Lots of ways to remedy that one, but I would start trying the simple simple approach. Using the newly created admin acct., reset the password on the old Admin acct., use the old one. Cheers - adam ________________________________________ From: Michael Mooney Sent: Saturday, August 05, 2006 5:56 PM To: [email protected] Subject: Help needed Hi All. Hope that someone can save me some time and reduce some stress. A friend of mine changed their Administrator password and then forgot what it was. They called Dell for an assist and Dell suggested they create another user account with admin privileges. That worked fine and they were able to get into the system. HOWEVER, when they tried accessing Outlook, all the email was gone as well as the address book. They've checked the directories and done searches (.pab and .pst) and all without success. Any assistance would be most deeply appreciated. ------------------------------------------------------------------------ --- ------------------------------------------------------------------------ --- ------------------------------------------------------------------------ --- ------------------------------------------------------------------------ --- --------------------------------------------------------------------------- ---------------------------------------------------------------------------
