ZapfDingbats font

[Dunning, John]

When using 
<fo:block font-family="ZapfDingbats">
I get the following error message for the character reference
&#x2713;/&#10003;
[ERROR]: unknown font ZapfDingbats,normal,bold so defaulted font to any

but not for &#x27AA;, which displays correctly. (XEP displays both
correctly). 

I have no idea how fonts work -- does the tool (FOP/XEP) embed a certain
font, or does Acrobat have these embedded within the application?  How might
I proceed to display this character (checkmark)?

Thanks in advance for any assistance,
John

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