Totally agree with you guys. If these gentlemen really want to take over Cisco or Juniper, they a LOT of work to do in their support area.
Has anybody here had a real big problem and needed help from one of their TAC "engineers" ? Damn... it's the worst customer support ever. On Fri, Feb 4, 2011 at 9:35 AM, Andreas Larsen <[email protected]> wrote: > Same crap for me I haven't been able to login since they changed the site. > Their site has always been very bad when it comes to tech notes, search > index etc. > Both Juniper and Cisco are WAYYYYYYY ahead of them in terms of usability on > the site. > > ... > // Andreas > > > On Fri, Feb 4, 2011 at 10:26 AM, Gerald Krause <[email protected]> wrote: > >> Am 04.02.2011 01:00, schrieb George B.: >> > Or is Brocade's support website absolutely the most worthless piece of >> > junk ever created in the history of the WWW? >> > >> > I get logged into this new "My Brocade" crap and can't even locate where >> > to find software updates, release notes, etc. I see some links that >> > look like they SHOULD take me there, but they redirect back to the old >> > Foundry site and gets redirected back to My Brocade. >> > >> > And that is if I wait through the 30-60 seconds it takes the page to >> > load just to show me that what I am looking for is not there. >> > >> > Did Cisco design this site for Brocade? >> > >> > Foundry was REALLY easy (even if it was slow), click "Software", click >> > your product line, and there you are ... done. >> > >> > I have spent a good 45 minutes lost in twisty-turny tunnels on the >> > Brocade site and I still haven't found what I am looking for (latest 5.1 >> > code and release notes). >> >> I had the same issue some weeks before and got this message last week >> from Brocade after trying to reach the MyBrocade Support: >> >> ---8<--- >> Hello Gerald, >> >> Sorry for the late reply. For your question regarding downloads, the >> latest downloads for all IP products can be found at KP. Mybrocade has >> downloads, but not the latest versions. >> >> MySupport is in the works of merging all IP docs from KP. >> ---8<--- >> >> MyBrodace is still useless for me :-/ (we have only ServerIron and >> NetIron systems) but the old KP is working. >> >> -- >> Gerald >> >> _______________________________________________ >> foundry-nsp mailing list >> [email protected] >> http://puck.nether.net/mailman/listinfo/foundry-nsp >> > > > _______________________________________________ > foundry-nsp mailing list > [email protected] > http://puck.nether.net/mailman/listinfo/foundry-nsp > -- CCNA - Cisco Certified Network Associate CCNP - Cisco Certified Network Professional "A bird that you set free may be caught again, but a word that escapes your lips will not return." Jewish Proverb
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