Documentation Specialist: Blackboard - Commerce Suite- Phoenix, AZ
Blackboard’s product development staff is committed to delivering a
quality product, on time and at a reasonable cost. Documentation
Specialists are integral to this process. The writer will work with
product teams developing documentation for the Blackboard Commerce
Suite. The responsibilities of the writer include writing and editing
system administration manuals, installation and configuration guides
for hardware and software, and technical support manuals. Qualified
candidate possesses exceptional writing skills and is comfortable
producing drafts that require minimal revision and editorial
oversight. Preferred candidates possess a background in technology,
documentation design and technical writing for software and/or
hardware products. Experience in financial transaction processing
will enable preferred candidates to understand and document how
features enrich the student experience on campus.
Position Responsibilities:
Define and scope documentation requirements using product functional
requirements document.
Research, develop and maintain new and existing documents.
Interact with requirements analysts, software developers, quality
assurance and technical support associates.
Prepare technical documentation for administrators, installers and
developers.
Ensure that documents are technically accurate, user-focused, and
free from errors.
Professional Qualifications:
Five or more years experience writing technical documentation,
Superior writing skills
Bachelor's degree
Thorough knowledge of grammar, spelling, and punctuation
Advanced Adobe Framemaker proficiency, including drawing tools,
books, and cross-references
Photoshop or digital photo editing experience
Experienced with digital documents (HTML, PDF)
Detail oriented
Ability to communicate effectively with team members and resolve
conflicting information
Ability to accurately scope documentation requirements and
consistently meet deadlines
Well organized with ability to manage multiple projects
Proficient with Microsoft Office Tools.
If interested, please send your resume to Brian Digby
([EMAIL PROTECTED])
Blackboard Inc is an equal employment opportunity employer and
considers qualified applicants for employment without regard to race,
gender, age, color, religion, national origin, marital status,
disability, sexual orientation, or any other protected factor._______________________________________________
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