I see a file with this name in c:\windows\system32. I'll delete it and let you know.
-- Emily At 12:34 PM 1/11/2008, Dov Isaacs wrote: >Delete file C:\Windows\FNTCACHE.DAT with all applications >closed and no printing going. Then immediately reboot! > > - Dov > >> -----Original Message----- >> From: Emily Berk [mailto:[EMAIL PROTECTED] >> Sent: Friday, January 11, 2008 12:22 PM >> To: Dov Isaacs; framers@lists.frameusers.com >> Subject: RE: The dreaded Internal Error error meets the dreaded Adobe >support, sigh >> >> Thanks so much, Dov. >> >> I guess I had turned myself into a developer a few years back and >dropped my membership to the >> Frameusers list. I should have tried it first, before picking up the >phone. >> >> How do I delete the Windows system font cache? >> >> -- Emily >> >> At 11:52 AM 1/11/2008, Dov Isaacs wrote: >> >Emily, >> > >> >On behalf of Adobe, let me apologize for the runaround that you >> >got from Adobe's Tech Support. As soon as I am done with this >> >response, I will be forwarding your post on to our customer >> >support escalation team. I don't know whether we do or don't >> >still "officially" support FrameMaker 7.1 (I thought we did!), >> >but either way, you should have immediately been connected >> >with someone (1) who competently understands and speaks your >> >language and (2) knows the product! >> > >> >There was no "hidden" update to FrameMaker 7.1 or any other >> >version of FrameMaker or any Adobe product. >> > >> >I do recall various problems with "save as PDF" with >> >FrameMaker 7.x causing crashes. The workarounds that tended >> >to work for me included a combination of simply rebooting >> >the computer or deleting the Windows system font cache and >> >then rebooting the system (which also "solves" a missing text >> >in output problem). Apparently, some interaction between >> >FrameMaker, the PSCRIPT5 driver Acrobat plug-in, and use of >> >the Windows registry by all these components can put the >> >PostScript driver in a catatonic state. >> > >> > - Dov >> >> Emily Berk >> http://www.armadillosoft.com/blog _______________________________________________ You are currently subscribed to Framers as [EMAIL PROTECTED] Send list messages to [EMAIL PROTECTED] To unsubscribe send a blank email to [EMAIL PROTECTED] or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to [EMAIL PROTECTED] Visit http://www.frameusers.com/ for more resources and info.