Hi I am going to send out a questionnaire to our customers about documentation.
I am interested in good advice, maybe a template or a sample questionnaire. I am interested in knowing whether customers prefer online help or the paper manual, whether they need translated screen shots or they can live English ones in all the translated versions of the manual, whether they prefer task-orietend help or are happy with the screen based context-sensitive help, whether there is something they can do without. Also these questions should be phrased so that we get the customers' real opinion. Should the questionare be a mjultiple choice, and all the questions be phrased so that you can select between the same choices for the whole questionnaire? Please reply off list. Med venlig hilsen - Best regards Verner Andersen Technical Writer Radiometer Medical ApS Phone +45 3827 3612 Fax +45 3827 2727 [EMAIL PROTECTED] -------------------------------------------------------- Radiometer Medical ApS Akandevej 21 2700 Bronshoj Denmark Phone: +45 38 27 38 27 CVR: 27 50 91 85 -------------------------------------------------------- Please be advised that this email may contain confidential information. If you are not the intended recipient, please do not read, copy or re-transmit this email. If you have received this email in error, please notify us by email by replying to the sender and by telephone (call us collect at +1 202-828-0850) and delete this message and any attachments. Thank you in advance for your cooperation and assistance. In addition, Danaher and its subsidiaries disclaim that the content of this email constitutes an offer to enter into, or the acceptance of, any contract or agreement or any amendment thereto; provided that the foregoing disclaimer does not invalidate the binding effect of any digital or other electronic reproduction of a manual signature that is included in any attachment to this email. _______________________________________________ You are currently subscribed to Framers as [EMAIL PROTECTED] Send list messages to [EMAIL PROTECTED] To unsubscribe send a blank email to [EMAIL PROTECTED] or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to [EMAIL PROTECTED] Visit http://www.frameusers.com/ for more resources and info.