Hello to all who responded to my query,
Thanks for the responses. It is sincerely appreciated. I will sincerely explore
the suggestions.
Our documentation (User and Reference Manuals) are made available as part of
the installation in html (Webworks help) and pdf format. No print format. The
User/Reference Manuals include “What’s New in the Release” section with the
relevant hyper links to User/Reference Manuals for details. The “Requirements”
are part of the Installation Guide which is made available as an external file
as well as part of the installation. The readme.txt that accompanies the
installer lists all the book names and its contents in brief.
The training materials are made available to the customers at a cost (who buy
the tool). This includes the labs with screen shots (step wise instructions)
plus presentations plus videos. The changes made in the training material is
provided as “Readme, I’m new.txt”. I also send mails to the field engineers
about the changes and asking them to exercise the new features. But
unfortunately they never respond. For all the major changes the engineers are
given training through Webinars, which again most of the time is poorly
attended. As mentioned earlier, they are familiar with the tool so ignore the
trainings and the documentation. But there are certain details that they need
to know before going to the client site for training. At that time their only
focus is to train and ensure that everything is running fine. When they are
stuck with the new/modified features they aim the barbsJ. It is probably the
lack of time and the confidence that “they
know everything so do not need to read” is causing this issue. Not sure.
As already mentioned the new comers are anyway made to go through the training
to get hands on experience of the product before they actually get down to
coding.
As someone suggested “how about bribing and violence”. Fortunately or
unfortunately its not my cup of tea. I was hired to work so let me continue to
do so.
We are a very small company so almost everybody is busy with their respective
projects. It is not always possible to have training sessions. Never thought
about inserting offers.
B/R,
Garnier
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