Hi I am looking at my software user interface and evaulating what should be tasks, comcepts and reference. Right now I am creating context-sensitive help and a paper manual (single-sourced). In my interface I can create hundreds of tasks, but they are very simple almost self-explanatory on screen. Tasks like "Printing a report", "Approving a result", "Reviewing a result" "Writing a reject comment" What is more difficult is to describe what happens behind the scene. What new features opens up for you depending on your choices. Yet another issue is that what is probably the most difficult for users to understand is typical reference information like all the symbols on different screens. They are not all intuitive and without documentation the user hasn't a clue to what is going on. Questions: Do you describe the very simple tasks? If so, how do you handle hundreds of small tasks in a paper manual? Where do you describe task-related connections between features? Where do you place reference information that is necessary for the user to know? Are there any good examples of DITA doumentation that illustrate my issues? Best regards, Verner --------------------------------------------------------
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