Adobe has never understood how corporate IT departments work, and I've come to realize that Adobe doesn't understand how corporations handle multiple installations of Adobe products across a business network. Adobe is focused solely on one installation on one computer handled by one person who has all the rights to do everything. This is a complaint I've had about FM for years and years, and the same goes for Acrobat. My IT department gets so frustrated with Adobe technical support that Adobe is only called if the problem seems unsolvable, and generally the advice we get from Adobe is worthless. My IT department doesn't check for prior installations nor do they remove old programs. IT simply installs new programs based on whatever version of software they happen to have. If Adobe does not want different versions of Acrobat on the same computer, Adobe's installer should delete the old versions. If it's not kosher to have, say, Reader and Acrobat Pro Extended on the same computer, Adobe's installer should take care of the problem. We have computers with different versions of Acrobat and Reader installed. It's not at all unusual. We've got 100s of installations here. If problems occur that cannot be solved, one either learns to live with the problems or IT will wipe the hard drive and install their current "footprint". That's a very heavy handed approach, but it's all about time and money. IT will only put so much time towards "fixing" computer software, then they simply "wipe it" and start again. Sorry, I can't do much. It's not my computer, it is the corporation's computer on the corporation's network. I'm just allowed to use the computer and network to do my job.
Don't get me wrong, I love Adobe products and I use TCS2 and Illustrator daily. PDFs have simply become the norm for our business communications. But, I do wish Adobe would get some clue as to how business networks and IT departments work, and get away from Adobe's "single computer - single administrator" mindset. Richard _______________________________________________ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to fram...@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.