Windows 7 with all relevant updates. 4 Gigabytes Ram 8 hard drives partitioned over 2 terrabytes
I have been using FM since version 6 and earn my keep with this super program. However, I must agree with Norton which says FM is "slightly unstable, few users." I have done all the normal checks, viz . Chkdsk c:/f on all drives sfc /scannow using elevated prompt full memory check saving files as .mif running FM without any other applications open or other files. Still, the program crashes perhaps three times a day It even crashes without any mouse or keyboard input. >From the event viewer..... Error 1/9/2012 3:01:58 PM Application Error 1000 (100) Log Name: Application Source: Application Error Date: 1/9/2012 3:01:58 PM Event ID: 1000 Task Category: (100) Level: Error Keywords: Classic User: N/A Computer: Rob-PC Description: Faulting application name: FrameMaker.exe, version: 9.0.0.0, time stamp: 0x4beba27f Faulting module name: ntdll.dll, version: 6.1.7601.17514, time stamp: 0x4ce7b96e Exception code: 0xc0000374 Fault offset: 0x000c37b7 Faulting process id: 0x11b8 Faulting application start time: 0x01cccec57bcff457 Faulting application path: C:\Program Files\Adobe\Adobe Technical Communication Suite 2\Adobe FrameMaker 9\FrameMaker.exe Faulting module path: C:\Windows\SYSTEM32\ntdll.dll Report Id: 1c8cedc4-3ac2-11e1-bffd-001fc60d0248 Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event";> <System> <Provider Name="Application Error" /> <EventID Qualifiers="0">1000</EventID> <Level>2</Level> <Task>100</Task> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2012-01-09T13:01:58.000000000Z" /> <EventRecordID>56684</EventRecordID> <Channel>Application</Channel> <Computer>Rob-PC</Computer> <Security /> </System> <EventData> <Data>FrameMaker.exe</Data> <Data>9.0.0.0</Data> <Data>4beba27f</Data> <Data>ntdll.dll</Data> <Data>6.1.7601.17514</Data> <Data>4ce7b96e</Data> <Data>c0000374</Data> <Data>000c37b7</Data> <Data>11b8</Data> <Data>01cccec57bcff457</Data> <Data>C:\Program Files\Adobe\Adobe Technical Communication Suite 2\Adobe FrameMaker 9\FrameMaker.exe</Data> <Data>C:\Windows\SYSTEM32\ntdll.dll</Data> <Data>1c8cedc4-3ac2-11e1-bffd-001fc60d0248</Data> </EventData> </Event> I am not sure where the instability resides, but it manifests itself most commonly (+95%) when selecting or saving files or preparing to output a .ps file from within a FM document. Either FM completely disappears from the screen or I get the mulish and unhelpful message "FM has stopped working". FM then does autosave, but not always. Perhaps Framers can help me with the following 1 Windows 7 and IE 9 and FM 9 are out of sync 2 I should not access multiple files across drives 3 Something to do with ntdll.dll file Any help with this most appreciated Rob Shell _______________________________________________ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
