Fellow Framers, I am a longtime lurker, occasional poster. I've found this list to be quite informative, so maybe you can help me out.
I'm using Frame 8.0p266 on a Windows 7 machine, 64-bit, 2.4GHz processor, 12GB of RAM. I was running Frame 8 on my previous WinXP computer, with no issues, though I do not recall if that one was patched; that computer has since been wiped and given to a colleague, so there's no way to check. But my Frame 8.0p266 has been doing the occasional freezing, i.e., it will stop responding, and my only choice is to kill it, thereby losing work. I think it happens when I'm selecting text, but I'm not entirely sure. In doing some googling, I have discovered that there are existing patches that are as-yet unapplied to my machine, per http://www.adobe.com/support/downloads/product.jsp?platform=Windows&product=22 But when I choose Help>Updates, Adobe Updater informs me that "There are no updates available at this time. Please note that some updates for the following products cannot be determined at this time: Adobe Updater" And this seems odd to me because obviously there are newer patches. Is this because I'm on Windows 7? The system requirements for the updates I do not have (8p273 and 8p277), list: "Microsoft® Windows 2000, Windows XP, or Windows Vista® (trial version not supported on Windows 2000)," which specifically leaves out Windows 7. Now, is that because Win7 was not available when this patch was released, or is it not compatible with Win7? In general I understand being fully patched is a good idea, but I am hesitant to try this if it's not happy with Win7. Other potential fixes for my freezing include running as compatible with WinXP SP3; but with the current security settings mandated by my corporate overlords, I am unable to run Frame 8 as compatible with WinXP SP3 without an administrator password, and that's not an option for me. My helpful IT person did grant me full access to the FrameMaker8 sub-folder on my hard drive, in case that was what was causing any issues (but I just froze again, so evidently not). So is patching my best hope? (Help me, Obi-Wan...) Thanks, Lise -- *Save the earth.* It's the only planet with chocolate.
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