Hi Tammy,
The patch has been successfully applied on your client's PC. To verify that the update is installed, check the Version column in the Add or Remove Program tool. When the update is successfully installed, the Version of FrameMaker is updated to 10.0.3.419. When you apply updates, the product version is NOT updated in the About FrameMaker screen. (Help > About FrameMaker will show 10.0.2.419) Pls. refer to http://helpx.adobe.com/framemaker/kb/cant-launch-framemaker-10.html for details. Regards, Megha -----Original Message----- From: Tammy Van Boening [mailto:tamm...@spectrumwritingllc.com] Sent: Thursday, January 03, 2013 1:33 AM To: 'Tammy Van Boening'; Kapil Verma; 'de Rouck, Tom (Gent)'; framers@lists.frameusers.com Subject: RE: FrameMaker 10 does not start ("licensing expired") In response to an offlist question: I have no idea what version of FM that I had on my desktop and laptop before I ran the first fix provided this morning. After running this first fix, the version for both installations is now set to 10.0.2. For my client's virtual PC, I ran the first fix simply so I could open FM and determine the version. After the first fix, it was 10.0.1 so I ran the version of the second fix (the one for FM 1.0.1) for this virtual PC. During the running of the second fix, flyover text opens that states something about installing 10.0.3 of FM (note the .3); however, after running this second fix, the version of FM on the laptop now is set to 10.0.2 - So, it's not .3 and somehow, the first fix got me to .2 even though it took two fixes to get my client's PC to that. I give and I don't want to take the chance of screwing something up by running a not needed second fix - as per Brad Anderson's email just a few moments ago. It's like Russian roulette with FM fixes right about now. TVB -----Original Message----- From: framers-boun...@lists.frameusers.com [mailto:framers-boun...@lists.frameusers.com] On Behalf Of Tammy Van Boening Sent: Wednesday, January 02, 2013 12:11 PM To: 'Kapil Verma'; 'de Rouck, Tom (Gent)'; framers@lists.frameusers.com Subject: RE: FrameMaker 10 does not start ("licensing expired") Kapil and all, I ran the first utility provided earlier. My version of FM is 10.0.2, and I see on your second solution that the utilities are for 10.0 and 10.0.1. Should I run this second utility or not (specifically the version for 10.0.1)? TVB -----Original Message----- From: framers-boun...@lists.frameusers.com [mailto:framers-boun...@lists.frameusers.com] On Behalf Of Kapil Verma Sent: Wednesday, January 02, 2013 10:56 AM To: de Rouck, Tom (Gent); framers@lists.frameusers.com Subject: RE: FrameMaker 10 does not start ("licensing expired") Dear All, Update #2: We have released an update on FM10 and this should address the problem for all users. Please download and install this important update. For details, please visit my original blog post (link below) and look at the Update # 2 section for instructions on how to install this update. http://blogs.adobe.com/techcomm/2013/01/update-on-the-issue-of-framemaker-10 -not-launching.html We hope that this will solve the issue for all of our users who were impacted. Regards, Kapil Verma Sr. Product Manager - FrameMaker line of products -----Original Message----- From: framers-boun...@lists.frameusers.com [mailto:framers-boun...@lists.frameusers.com] On Behalf Of de Rouck, Tom (Gent) Sent: Wednesday, January 02, 2013 2:40 PM To: framers@lists.frameusers.com Subject: Re: FrameMaker 10 does not start ("licensing expired") Importance: High Dear Anjaneai, Is there a solution yet? As Shlomo, I tried your suggested solution 1 and 2 without success. Again, just like Shlomo, I don't want to try solution 3. Just as a note: simply setting the date back to 2012 makes the license issue disappear. But this is something I can do as I have admin rights on my PC. What can I do for all my colleagues that are getting back from holidays today, need Framemaker 10 and don't have admin rights?? Happy New Year to all Framers! Kind regards, Tom Tom De Rouck SGS Documentation Services Junior Project Manager Message: 4 Date: Tue, 1 Jan 2013 16:16:50 +0530 From: Anjaneai S <anjan...@gmail.com> To: Shlomo Perets <shlo...@microtype.com> Cc: framers@lists.frameusers.com, techsho...@yahoogroups.com Subject: Re: FrameMaker 10 does not start ("licensing expired") Message-ID: <camg4z0eoxdzepvkskuzomub0w_ay+e6bhta4rcjk1uhhag3...@mail.gmail.com> Content-Type: text/plain; charset="iso-8859-1" Hi Shlomo, First of all, a very Happy New Year to all dear Framers! Can you please try the steps suggested here - http://helpx.adobe.com/creative-suite/kb/error-licensing-product-expired-cs4 .html Also, please go to start - run - launch - services.msc and look for 'Flexnet Licensing Service' and restart/start the service. Please share me your findings. Good luck! Thanks, Anjaneai On Jan 1, 2013 3:06 PM, "Shlomo Perets" <shlo...@microtype.com> wrote: > > As of this morning, when starting FM10 a message indicating "licensing > expired" shows up, and the program would not run. > (likely related to the change of year -- best wishes for 2013!) > > Other FM10 users in different locations encountered a similar problem. > > The Adobe chat representative suggested contacting Adobe tech support > by phone, where I (expectedly) got a "closed for the holiday" message. > > FM11, FM9 and FM8 do start as expected. > > > Shlomo Perets > > MicroType, http://www.microtype.com > FrameMaker/Acrobat/Captivate training & consulting * FM-to-Acrobat > TimeSavers/Assistants > > > _______________________________________________ Information in this email and any attachments is confidential and intended solely for the use of the individual(s) to whom it is addressed or otherwise directed. 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