You're absolutely right, Craig--I meant CS6--I'm working from home today and the box is in my office. Too much ranting around, I'm sure... At least it all seems to be working okay now!
Cheryl -----Original Message----- From: Craig Ede [mailto:craig...@hotmail.com] Sent: Monday, August 12, 2013 5:30 PM To: 'Cheryl Dwyer' Subject: RE: Why we love Adobe Tech Support... TS4 is the current version. CS6 is the Creative Suite last numbered version before they went to the cloud. Craig -----Original Message----- From: framers-boun...@lists.frameusers.com [mailto:framers-boun...@lists.frameusers.com] On Behalf Of Cheryl Dwyer Sent: Monday, August 12, 2013 2:31 PM To: framers@lists.frameusers.com; art.campb...@gmail.com Subject: RE: Why we love Adobe Tech Support... Warning, warning... <RANT> Adobe's latest 'support trick' with me is to ALWAYS assume that any application within the TS6--that my company purchased for me and that I duly registered the serial number (along with the serial number for FrameMaker 11) within Adobe Tech Support--is, once again with each opening, STILL in its 'trial' stage. As such, it always requests that I register it with Adobe. After the third or fourth time of this nonsense, I contacted tech support. They 'fixed the problem'--for that day, at least--but the next time I tried to open another TS6 application, I was again prompted to register the serial number. I had the same thing happen with FM 11, which we purchased concurrently with TS6. FM finally accepted the fact that it IS a legally registered product, and, with the last two openings, the TS6 apps have finally seemed to be opening as they should. But ... it shouldn't take months of customer aggravation to achieve what should happen automatically with the initial registration. </RANT> Ahhh, thanks, I feel much better now! ;-) Cheryl Dwyer Lead Tech Writer Industrial Medium Software, Inc. McLean, VA __________________ Message: 1 Date: Sun, 11 Aug 2013 15:09:34 -0400 From: Art Campbell <art.campb...@gmail.com> To: FrameUsers List <framers@lists.frameusers.com>, Free Framers <fram...@omsys.com>, tcs-users <tcs-us...@googlegroups.com> Subject: Why we love Adobe Tech Support... Message-ID: <CAOW=e1fbosai9pagqsbqp5ap9az9obr+mpuq+qvpo8n2kse...@mail.gmail.com> Content-Type: text/plain; charset="iso-8859-1" The transcript of a chat session with "Pete" this afternoon. Back story: I'm looking for a download of Acrobat X, not the current version. And yes, I may have overstepped a wee bit when I asked "Do I have a choice?" but that doesn't detract from the cheery ending from "Pete". :- ) info: One moment please while we route your chat to a representative. info: Thank you for contacting Adobe Sales. My name is Pete. How may I help you today? You: Art Pete: Hi, may I have your first name please? You: Hi, I'm looking for the download/installer for Acrobat X Pro You: Any idea of the URL? Pete: Just to know, did you already purchase the software? You: Yes, that's why I need the download. Pete: In that case, let me go ahead and transfer this chat to our Technical Support Team to help you with the download, alright. You: Do I have a choice? Pete: You need to contact our technical team for the download, alright. Pete: Let me transfer this chat, alright. Pete: I am sorry, did I lose you? You: No, Pete: Thank yo for responding. You: I'm waiting to be transferred -- I can't do it Pete: *you. You: and * you too, Cheers, Art Art Campbell art.campb...@gmail.com "... In my opinion, there's nothing in this world beats a '52 Vincent and a redheaded girl." -- Richard Thompson No disclaimers apply. DoD 358 I support www.TheGrotonLine.com, hyperlocal news for Groton MA. -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.frameusers.com/pipermail/framers/attachments/20130811/5bf43b87 /attachment-0001.html> ------------------------------ _______________________________________________ You are currently subscribed to framers. To unsubscribe send a blank email to http://lists.frameusers.com/mailman/listinfo/framers Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info. End of framers Digest, Vol 94, Issue 11 *************************************** _______________________________________________ You are currently subscribed to framers as craig...@hotmail.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/craigede%40hotmail.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info. _______________________________________________ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
