Are all of these versions of Adobe Reader on the same computer? If so,
Adobe recommends against that, as they tend to stomp all over each
other, breaking things. The same thing can happen if you have Reader
installed on the same computer as Acrobat. If you have Acrobat, you
should not install Reader or the PDF Creation Add-on that comes with
FrameMaker on that same computer.
Mike Wickham
On 11/14/2014 6:17 AM, tom.beiswen...@emhartglass.com wrote:
I have inserted several short video clips into a small manual created
with FrameMaker 12 (all clips are mp4 format). Book file is saved as a
PDF. When I open the PDF in Acrobat 9 or Adobe Reader 11 and click on
the icon for any of the videos, I see only a black box. When I open
the same PDF in Reader 10, the clips all play just fine. Any ideas?
This document needs to be distributed widely and won't work if it
can't be viewed in the current version of Reader.
Tom Beiswenger
Project Manager, Manager Technical Documentation
Emhart Glass Inc
1140 Sullivan St . Elmira, NY 14901 . USA
Telephone +1 607 735 4279 . Mobile +1 607 769 4779
Fax +1 607 734 1245
tom.beiswen...@emhartglass.com
www.bucheremhartglass.com
www.bucherindustries.com
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