So what are we supposed to do when we need a timely resolution? Bitch about Adobe on a user group and circumvent the support process altogether? Nadine
From: "Abungu, Salome" <sabu...@tycoint.com> To: "framers@lists.frameusers.com" <framers@lists.frameusers.com> Sent: Monday, June 1, 2015 8:38 AM Subject: RE: Adobe Customer Care-less - Yet another round <!--#yiv3504496509 _filtered #yiv3504496509 {font-family:Calibri;panose-1:2 15 5 2 2 2 4 3 2 4;} _filtered #yiv3504496509 {font-family:Tahoma;panose-1:2 11 6 4 3 5 4 4 2 4;}#yiv3504496509 #yiv3504496509 p.yiv3504496509MsoNormal, #yiv3504496509 li.yiv3504496509MsoNormal, #yiv3504496509 div.yiv3504496509MsoNormal {margin:0in;margin-bottom:.0001pt;font-size:12.0pt;font-family:"Calibri", "sans-serif";}#yiv3504496509 h1 {margin-top:24.0pt;margin-right:0in;margin-bottom:0in;margin-left:0in;margin-bottom:.0001pt;font-size:14.0pt;font-family:"Calibri", "sans-serif";color:#365F91;}#yiv3504496509 h2 {margin-top:10.0pt;margin-right:0in;margin-bottom:0in;margin-left:0in;margin-bottom:.0001pt;font-size:13.0pt;font-family:"Calibri", "sans-serif";color:#4F81BD;}#yiv3504496509 a:link, #yiv3504496509 span.yiv3504496509MsoHyperlink {color:blue;text-decoration:underline;}#yiv3504496509 a:visited, #yiv3504496509 span.yiv3504496509MsoHyperlinkFollowed {color:purple;text-decoration:underline;}#yiv3504496509 p.yiv3504496509MsoAcetate, #yiv3504496509 li.yiv3504496509MsoAcetate, #yiv3504496509 div.yiv3504496509MsoAcetate {margin:0in;margin-bottom:.0001pt;font-size:8.0pt;font-family:"Tahoma", "sans-serif";}#yiv3504496509 span.yiv3504496509Heading1Char {font-family:"Calibri", "sans-serif";color:#365F91;font-weight:bold;}#yiv3504496509 span.yiv3504496509Heading2Char {font-family:"Calibri", "sans-serif";color:#4F81BD;font-weight:bold;}#yiv3504496509 span.yiv3504496509BalloonTextChar {font-family:"Tahoma", "sans-serif";}#yiv3504496509 span.yiv3504496509EmailStyle21 {font-family:"Calibri", "sans-serif";color:windowtext;}#yiv3504496509 span.yiv3504496509EmailStyle22 {font-family:"Calibri", "sans-serif";color:#1F497D;}#yiv3504496509 .yiv3504496509MsoChpDefault {font-size:10.0pt;} _filtered #yiv3504496509 {margin:1.0in 1.0in 1.0in 1.0in;}#yiv3504496509 div.yiv3504496509WordSection1 {}-->They also monitor the FrameUsers group as well (yahoo group) and will even post in the group forum. I’ve received help from them that way in the past from them. | | | Salome Abungu Service and Sales Technical Writer Scott Safety 4320 Goldmine Road Monroe, NC 28110 USA | Tel: 704.207.2692 Fax: 704.291.8420 sabu...@tycoint.com www.ScottSafety.com Follow Scott Safety | | | | | | | CONFIDENTIALITY NOTICE: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information or information otherwise protected by law. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. Any applicable rights to privilege have not been waived. | | From: framers-boun...@lists.frameusers.com [mailto:framers-boun...@lists.frameusers.com]On Behalf Of Michael Norton Sent: Sunday, May 31, 2015 7:55 PM To: framers@lists.frameusers.com Subject: Re: Adobe Customer Care-less - Yet another round Yes it is – and thanks to the Adobe folks who monitor this list and who are typically very helpful. -------------------- Date: Sat, 30 May 2015 11:31:45 -0700 From: Robert Lauriston <rob...@lauriston.com> To: "framers@lists.frameusers.com" <framers@lists.frameusers.com> Subject: Re: Adobe Customer Care-less - Yet another round Having knowledgeable, senior employees monitoring and posting in a public forum is a very efficient use of tech support resources. On Sat, May 30, 2015 at 11:22 AM, Tori Muir <tm...@spot-on-creative.com> wrote: > Well.. yes and no. It's ridiculous that a paying customer of so many years can only get timely, competent assistance by venting in a forum. This e-mail contains privileged and confidential information intended for the use of the addressees named above. If you are not the intended recipient of this e-mail, you are hereby notified that you must not disseminate, copy or take any action in respect of any information contained in it. If you have received this e-mail in error, please notify the sender immediately by e-mail and immediately destroy this e-mail and its attachments. _______________________________________________ You are currently subscribed to framers as generic...@yahoo.ca. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/generic668%40yahoo.ca Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
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