Are the FM and graphics files local, on a network drive, or mixed? If the network is involved, hiccups there and in the way Windows is reading the network file system would be my first guess.
Art On 4/7/06, Karyn Hunt <Karyn.Hunt at scalix.com> wrote: > Hi Guys, > > I'm having a strange problem that my IT guys tells me is due to a bad > interaction between Windows, FrameMaker and RoboHelp. I'm wondering if any of > you has seen this and if so, what you've done to correct it. > > To make a long story short, my Windows Explorer folders are becoming > corrupted and crashing FrameMaker when I try to import images by reference. > Things generally go okay for a while until I spend a fair amount of time > importing several different images. Then all-of-a-sudden, the image folder > will decide it just doesn't want to work with FrameMaker any more and it > begins crashing (both Explorer windows AND FrameMaker) every time I try to > import an image. > > If I physically move that folder elsewhere, like my desktop for example, > it begins working again. But then I've broken all other reference links and I > have to start over, which makes this solution unworkable. > > To date, the only workaround I can come up with is to move the image > folder to the desktop, copy the new images in, then move the folder back to > its usual spot for archival purposes, should I ever solve this vexing problem. > > My IT guys blames this on RoboHelp and says FrameMaker, Windows Explorer > and RoboHelp don't play nicely together. But I don't' really believe him. My > installation of RoboHelp is working just fine - no problems with it at all - > just FrameMaker and Explorer. > > Any thoughts? Suggestions? > > I'm on FrameMaker 7.1 with RoboHelp X5.0.1 and Windows XP Professional > version 2002, Service Pack 2. -- Art Campbell art.campbell at gmail.com "... In my opinion, there's nothing in this world beats a '52 Vincent and a redheaded girl." -- Richard Thompson No disclaimers apply. DoD 358