Glad to possibly help you Art! I had trouble with FrameMaker freezing and crashing while using Snagit 8.0. Was using save Web URLs and scroll bar for the captured windows.
Updated to Snagit 8.01. Used .jpg instead of .png. Works ok in Frame 7.2. When saving these images, get a message to save without the URLs. Can't use scroll bar which is nice to take multiple pictures. Here is admission of trouble from Techsmith: Discussion Thread Response (Melissa G.) 04/25/2006 09:10 AM Nandini, are you using the FrameMaker 7.2 add-in for SnagIt? If so, we have been running into problems with this. SnagIt is currently being tested in our internal testing department for these compatibility issues (and a resolution). You can try, for now, to run SnagIt from the system tray and then pressing PrintScreen when you need to take a capture. Also, make sure your notifications are turned off under tools > program preferences > notification. Uncheck show all tips and show all balloon tips. Click apply > ok to close the window. Nandini Frankly, I am going to switch to 7.0 if the problems persist. -----Original Message----- From: framers-bounces+nandini=resonate....@lists.frameusers.com [mailto:framers-bounces+nandini=resonate.com at lists.frameusers.com]On Behalf Of Art Campbell Sent: Tuesday, May 02, 2006 1:09 PM To: List, Framers; Free Framers Subject: A bug & note on using .png graphics.... I recently ran into a problem using .png graphics in files and after kicking it around a lot, think I may have found a bug either in FM's memory managment (surprise!) or the way it's handling graphics files. * FM 7.2 / 158 * Windows XP SP2 with all patches * Two machines, one with 2 M RAM, one with 3 * FM files and graphics on a network server The symptoms were: * Importing .png files by reference * FM would occasionally display the "Gray Box" warning message * It would always crash It turned out the graphics I was using were big files that started life on Nikon DSLRs, were massaged in Photoshop CS2, interpolated to size, and were saved out as 300 dpi .png files for import. The details are important, it turns out, because the files retained a 16-bit color depth throughout. And that seems to be the thing that tripped FM up. On a hunch, I knocked the .PNG files down to 8-bit depth in Photoshop and resaved them and voila -- no crashes, no gray boxes, nothing at all untoward. I haven't tested this with other formats to see if the bit-depth is an issue with other file formats, but I wouldn't be surprised if it were. Cheers, Art -- Art Campbell art.campbell at gmail.com "... In my opinion, there's nothing in this world beats a '52 Vincent and a redheaded girl." -- Richard Thompson No disclaimers apply. DoD 358 _______________________________________________