One more reason, at least for my team, and I did not see this in the thread (not directly said, anyway) is that we have a totally diff publishing model here at FedEx. Our model is stood on its head, so to speak. By that, I mean that our small group of writers function as a 'service bureau'. We are the only authors with Frame. However, our large body of 'authors', the SMEs, of course, author in Word. The, we must copy & paste their content into Frame, which amounts to a big waste of time _ theirs in fooling with all the formatting in Word, and ours by not being able to use their work, directly. So, we are trying to solve that problem by going to Structured Frame and DITA, and then use the XMetal collaboration tool, "XMAX," to provide a web-based interface in which they can author xml in a 'word-like' environment (we call it 'Bait & Switch'). Finally, we will use the Documentum CMS to manage it all (workflow and configuration management). I'll let you all know how it shakes out.
Steve Gillespie, PMP Sr Information Development Analyst FedEx Express Memphis, TN 38125 901.434.9982