As users become more technically savvy, they become less dependent on vague manuals and more interested in software with a smooth, intuitive, powerful interface and reliable function. See blog post on this issue:
http://user-advocacy.blogspot.com/2007/10/users-replacing-specialists-in-it-and.html --- Rene Stephenson <rinnie1 at yahoo.com> wrote: > The involvement of TW/doc mgr early on is not initially > for writing the doc as muc as it is for user advocacy, sanity checks > of UIS or other specs from a user-driven perspective, as well as > getting buy-in and resource allocation far enough in advance that > creating a remotely usable document is at all feasible. The later > the TW is inserted into the process, the harder it is to create > anything better than basic functionally-driven documents. http://technical-writing.dionysius.com/ technical writing | consulting | development __________________________________________________ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com