After three calls to tech support, the issue is resolved. The trial
version of Adobe FrameMaker 8 is not supported on Windows 2000. This is
noted in small print in the system requirements - my bad! Although I
was misled by the first two tech support representatives I spoke with -
you certainly can run Frame 8 trial on the same system with Frame 7.
-------------- Original message --------------
From: menchin_elaine at emc.com
> I'm attempting to download and install the free trial version
of
> Framemaker 8 from the Adobe website. It downloads fine but
during the
> install process I am asked for a serial number. I don't have
one since
> this is a trial version. The Adobe support person I contacted
first
> suggested re-downloading the sw (didn't help, the same thing
happened),
> then said that I cannot run the trial of Frame 8 without first
removing
> Frame 7 from my system. This isn't an option; we do our
documentation
> work in Frame 7 here. I just wanted to evaluate Frame 8's
conditional
> text features to see if we want to upgrade. Does this ring
true - do I
> really need to remove Frame 7 to evaluate Frame 8?
>
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