That was exactly what I was thinking -- installed "For Just This User" instead of "All Users."
But I suspect you might also be able to fix it if the Admin account twiddles the directory permissions (recursively) to allow Everyone to execute the Frame directories. Art Art Campbell art.campbell at gmail.com "... In my opinion, there's nothing in this world beats a '52 Vincent and a redheaded girl." -- Richard Thompson No disclaimers apply. DoD 358 On Fri, Oct 16, 2009 at 10:08 AM, Scott White <swhite at alamark.com> wrote: > I can check on that. Interesting. > > > > Scott White > Media Production & EBC Manager > Implementation Coordinator > 210-704-8239 > swhite at alamark.com > > > > > On Oct 16, 2009, at 9:03 AM, O'Laoghaire Micheal wrote: > >> Is it possible that when your client installed Frame he chose "single >> user" instead of "multiple user"? >> >> Regards, >> Micheal O'Laoghaire >> Billing and Active Customer Management >> Comverse Inc. >> Wakefield, MA