> "No I haven't asked Adobe, who there could possibly tell me?"
Darryl, maybe? tims :) -----Original Message----- From: framers-bounces at lists.frameusers.com [mailto:framers-boun...@lists.frameusers.com] On Behalf Of Alan T Litchfield Sent: Thursday, October 28, 2010 2:41 PM To: Yves Barbion Cc: framers at lists.frameusers.com Subject: Re: [OT] Adobe's pricing policy I had this same situation on this list some time back. I said this on the list on 18 October, 2009 (http://lists.frameusers.com/pipermail/framers/2009-October/018261.html ) > Can anyone explain to me why it is that Adobe charges USD399 for the > upgrade of FrameMaker to version 9 for domestic customers but USD515 > for the same thing for International customers. > > There are no shipping costs when it has been downloaded and even if > shipping were included I don't see how they can charge USD116 for > shipping a small box anyway. > > No I haven't asked Adobe, who there could possibly tell me. Certainly > no one on the helpdesk. There was some discussion of it then. Michael learned a new word then: rort. Darryl learned something too. If in doubt, obfuscate. Alan On 29/10/2010, at 3:03 AM, Yves Barbion wrote: > Hi group > > Can someone please explain to me why Adobe Acrobat 9 Standard (Full, > no > update) costs: > > - US $299 (216 EUR) when I buy it in the US Store > http://bit.ly/aXhtLv > - US $554 (401 EUR) when I buy it in a European Adobe Store > - http://bit.ly/dtOSd3 > > I called Customer Support in Belgium and the explanation they gave > me was > that "the price in the US is lower because they don't have offer free > support". But I don't need support! > > When I go to the Adobe store, a pop-up appears, telling me that I > can have a > live text chat with an Adobe Product Specialist to assiste me with my > product selection. This is the result: > > Please hold as we route your chat to an Adobe Representative. > Welcome to Adobe.com! My name is Darryl. May I assist you with your > selection today? > Darryl: Hello, how can I help you? > Yves: I'd like to know why Adobe Acrobat 9 Standard costs $299 in > the US > Store and $554 in the Belgian Adobe Store? What's the reason for > this HUGE > difference in price? > Darryl: We understand your concern. We want to make sure that we are > giving > our Customers the best products and at the right price. > Darryl: Just so you know, there are many factors that decide pricing > like > 'the cost of doing business in each country' and the 'difference in > the > perceived value of the product'. > Darryl: What are some of the tasks you like to accomplish using the > software? > Yves: Not relevant here: product is the same, price is different. Why? > Darryl: Just so you know, there are many factors that decide pricing > like > 'the cost of doing business in each country' and the 'difference in > the > perceived value of the product'. > > Huh? > > -- Alan T Litchfield AlphaByte PO Box 1941, Auckland, 1140 New Zealand http://www.alphabyte.co.nz http://www.alphabyte.co.nz/beatrice _______________________________________________ You are currently subscribed to framers as tslager at isdcorporation.com. Send list messages to framers at lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscribe at lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/tslager%40isdcorporation.com Send administrative questions to listadmin at frameusers.com. Visit http://www.frameusers.com/ for more resources and info.