Starting at the KISS level, have you verified that your FM 9 is fully patched, with all four patches installed? The Help > About screen should show p252.
Art Campbell ? ? ? ? ? ? ? art.campbell at gmail.com ? "... In my opinion, there's nothing in this world beats a '52 Vincent and a redheaded girl." -- Richard Thompson ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? No disclaimers apply. ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?? DoD 358 On Thu, May 19, 2011 at 10:23 PM, Dov Isaacs <isaacs at adobe.com> wrote: > For better or worse, problems with 32-bit applications under 64-bit versions > of Windows generally have absolutely nothing to do with the ?migration from > 32-bit to 64-bit addressing? in and of itself. 64-bit versions of Windows > run 32-bit applications in 32-bit mode in the same way they ran under 32-bit > versions of Windows with the same processor. In 32-bit mode, applications > only ?see? what looks like a 32-bit system including only 32-bit address > spaces. > > > > Where we typically see issues are in the following areas: > > > > (1)????????? Installers. Older installers that followed the ?rules? for the > Microsoft Installer are not aware of some differences in the underlying > ?plumbing? of the 64-bit Windows versions and where certain files > should/could be located and differences in other protocols in terms of > registry entries, etc. > > > > (2)????????? Drivers. Under 64-bit versions of Windows, drivers are all > 64-bit. There are sometimes problems in the translation layer of the OS in > communicating 32-bit program driver requests to 64-bit drivers. In other > cases, the 64-bit drivers are not quite up to the maturity of their older > 32-bit counterparts (read that as buggy and not quite ready for prime time). > This is especially true for video drivers. Sometimes the problems are > associated with various graphics acceleration modes provided by the > combination of the graphics card/chip and the driver. Check to see if there > is a newer version of the video driver for your 64-bit version of Windows ? > if not from the computer vendor, then from the video card/chip supplier. If > an updated driver doesn?t exist or doesn?t solve the problem, if the video > card?s driver allows for disabling or reducing such acceleration, try doing > that to remedy the OP?s symptoms. > > > > (3)????????? Aero. Beginning with Vista and continuing with Windows 7, > Microsoft provided a desktop windowing scheme known as Aero that provides > nice eye candy in terms of translucent window frames and other video effects > on the desktop. In combination with applications that make extensive direct > calls to the video driver, Aero only exacerbates the problems per (2) above. > Try disabling Aero in combination with (2) above. > > > > Note that the windowing, menus, and user interfaces provided by most current > versions of Adobe applications including FrameMaker use Flash technology in > conjunction with any acceleration provided by the video card and its driver > and thus, issues of (2) and (3) above could result in the symptoms the OP > describes. > > > > ??????????????? - Dov > > > > > > > > From: framers-bounces at lists.frameusers.com > [mailto:framers-bounces at lists.frameusers.com] On Behalf Of Fred Ridder > Sent: Thursday, May 19, 2011 6:13 PM > To: jim.pinkham at voith.com; kmann at i-t-tech.com; framers at > lists.frameusers.com > Subject: RE: FrameMaker 9 > > > > I'm afraid it may not be worth very much as a data point, because there is a > world of difference between Windows XP and any 64-bit version of Windows > Vista or (more likely in Karen's case because she does refer to a "new > Dell") Windows 7. When the issue is the stability (or lack thereof) of an > application, the specific version of the OS is?likely to be at least as much > a factor as any of the hardware details with the possible exception of the > amount of RAM. And the migration from 32-bit to 64-bit addressing was a > major change that seems to have caused compatibilty and/or stability issues > with a lot of apps. > > > ________________________________ > > Subject: RE: FrameMaker 9 > Date: Thu, 19 May 2011 19:53:02 -0500 > From: Jim.Pinkham at voith.com > To: kmann at i-t-tech.com; framers at lists.frameusers.com > > FWIW, I've been using FM 9 with these specs at work since December, and I've > never run into the bug you're experiencing: > > > > Dell Precision T3400 > > Win XP SP 3 > > 80GB HD > > 2.67 gigahertz Intel Core2 Duo > 64 kilobyte primary memory cache > 4096 kilobyte secondary memory cache (3.3 GB usable installed memory) > 64-bit ready > Multi-core (2 total) > Not hyper-threaded > > > > I'm habitually running Office 2003, Acrobat X, and Illustrator CS 5 and half > a dozen other things. My FM 9 books incorporate AutoCad and Inventor > graphics, often run twice as large as yours. I sometimes don't reboot for a > week at a time. > > > > I'm skeptical of Dell's allegation in your case. > > > > HTH, > > Jim > > > > ________________________________ > > From: framers-bounces at lists.frameusers.com > [mailto:framers-bounces at lists.frameusers.com] On Behalf Of Karen Mann > Sent: Thursday, May 19, 2011 5:00 PM > To: framers at lists.frameusers.com > Subject: FrameMaker 9 > > Has anyone else had this issue? > > > > I have a new Dell, ?64 bit, 12G RAM, 500 hd ? 1g video on card, graphics > card Navidia Quatro 2000 card, > > > > Office 2010, Acrobat 9 ? InDesign CS4 > > > > I usually run with 1 small doc open in Word and one explorer window open. > > > > FrameMaker 9 (all updates) files are line art and text, 30 to 60 pages. > > After a couple of hours of work the panels stop working. I can click on any > icon and nothing works. So have to close out files and log back in > FrameMaker. It will work for a while longer and then I have to reboot and > start the cycle over. > > > > Dell has tried everything and nothing works.? They say it?s a FrameMaker > bug? > > > > Would appreciate any assistance, and thank you in advance. > > Karen M > > > > _______________________________________________ You are currently subscribed > to framers as DocuDoc at hotmail.com. Send list messages to > framers at lists.frameusers.com. To unsubscribe send a blank email to > framers-unsubscribe at lists.frameusers.com or visit > http://lists.frameusers.com/mailman/options/framers/docudoc%40hotmail.com > Send administrative questions to listadmin at frameusers.com. Visit > http://www.frameusers.com/ for more resources and info. > > _______________________________________________ > > > You are currently subscribed to framers as art.campbell at gmail.com. > > Send list messages to framers at lists.frameusers.com. > > To unsubscribe send a blank email to > framers-unsubscribe at lists.frameusers.com > or visit > http://lists.frameusers.com/mailman/options/framers/art.campbell%40gmail.com > > Send administrative questions to listadmin at frameusers.com. Visit > http://www.frameusers.com/ for more resources and info. > >