>My take on your questions: >1. SnagIt from TechSmith, which is integrated into the FM interface. 15-30 >seconds or so if you use automated naming. >2. No, you should take the time to do it right the first time. >3. Quality of the document has a direct relationship both to how customers >view the company and its products, and likely reduces calls for support. >And... the quick and dirty method only works for the current writer. It'd be >really hard for any other writer to maintain or change.
I agree with Art. I also add: Run, Ken, run! Before they completely suck your soul out of you! There are a lot of people out there who pass themselves off as tech writers, but who really aren't (your coworker, for example). They should be flogged. Nadine
