Sure ? they?re here - https://forums.adobe.com/community/framemaker
From: Steve Madison [mailto:madis...@princecastle.com] Sent: November-19-14 11:21 AM To: Jeff Coatsworth Subject: RE: Problem with playing video clips in FM 12 document viewed in Adobe Reader 11 Hey Jeff, Are there also FM12 forums? Would you happen to have any links to pass along? I?m a FM user from back in the days of FM5 or earlier, and the company I?m at for a new contract gig just purchased FM12. Plus the FM files I?m updating/revising were done in FM9. Encountering a lot of quirks these past two weeks. Would appreciate any resources you could pass along. Regards, Steve From: framers-bounces at lists.frameusers.com<mailto:framers-bounces at lists.frameusers.com> [mailto:framers-boun...@lists.frameusers.com] On Behalf Of Jeff Coatsworth Sent: Wednesday, November 19, 2014 8:31 AM To: framers at lists.frameusers.com<mailto:framers at lists.frameusers.com> Subject: RE: Problem with playing video clips in FM 12 document viewed in Adobe Reader 11 I?d be inclined to print to PDF as this exposes the PDF creation settings ? maybe you?ve got something turned on/not turned on that?s impacting the playback of your video. I don?t have any videos in my FM content, so I can?t really help you on that point. Have you had a look in the Acrobat forums? From: tom.beiswenger at emhartglass.com<mailto:tom.beiswenger at emhartglass.com> [mailto:tom.beiswen...@emhartglass.com] Sent: November-19-14 9:31 AM To: Jeff Coatsworth Subject: RE: Problem with playing video clips in FM 12 document viewed in Adobe Reader 11 OK. I presume, then, that the "save to PDF" actually triggers FM to open Acrobat and print the document using the Acrobat Distiller that is part of Acrobat, not FM. If this is correct, then things should have been rendered correctly. The computer we have all of this on also does not have a separate version of Adobe Reader. However, the video clips still do not play. In fact, the icons representing the videos that are referenced in the FM document aren't even active. I've also tried copying the videos into the FM document when I import them. The same thing happens: the icons representing the videos are flat graphics, mouse click does nothing. Tom Beiswenger Project Manager - Emhart Glass Cold End Emhart Glass Mfg. Inc. 1140 Sullivan St. Elmira, NY 14901 PH: +607 735-4279 FX: +607 734-8278 Mobile: +607 769-4779 Email: tom.beiswenger at emhartglass.com<mailto:tom.beiswenger at emhartglass.com> From: Jeff Coatsworth <Jeff.Coatsworth at jonasclub.com<mailto:jeff.coatswo...@jonasclub.com>> To: "framers at lists.frameusers.com<mailto:framers at lists.frameusers.com>" <framers at lists.frameusers.com<mailto:framers at lists.frameusers.com>> Date: 11/19/2014 09:09 AM Subject: RE: Problem with playing video clips in FM 12 document viewed in Adobe Reader 11 Sent by: framers-bounces at lists.frameusers.com<mailto:framers-bounces at lists.frameusers.com> ________________________________ Nope, that?s the correct order ? you should have an intact copy of Acrobat Pro working with your FM From: tom.beiswenger at emhartglass.com<mailto:tom.beiswenger at emhartglass.com> [mailto:tom.beiswen...@emhartglass.com] Sent: November-19-14 8:54 AM To: Jeff Coatsworth Subject: RE: Problem with playing video clips in FM 12 document viewed in Adobe Reader 11 Jeff, I really appreciate your help and patience. Now, I'm confused. On a separate, clean computer, we loaded (in this order), Acrobat 9 Pro Extended (full version) and FM12 (and unchecked Adobe PDF creation). Should we have loaded FM12 first, then Acrobat? Or did we do something else wrong? Tom Beiswenger Project Manager - Emhart Glass Cold End Emhart Glass Mfg. Inc. 1140 Sullivan St. Elmira, NY 14901 PH: +607 735-4279 FX: +607 734-8278 Mobile: +607 769-4779 Email: tom.beiswenger at emhartglass.com<mailto:tom.beiswenger at emhartglass.com> From: Jeff Coatsworth <Jeff.Coatsworth at jonasclub.com<mailto:jeff.coatswo...@jonasclub.com>> To: "framers at lists.frameusers.com<mailto:framers at lists.frameusers.com>" <framers at lists.frameusers.com<mailto:framers at lists.frameusers.com>> Date: 11/19/2014 08:47 AM Subject: RE: Problem with playing video clips in FM 12 document viewed in Adobe Reader 11 Sent by: framers-bounces at lists.frameusers.com<mailto:framers-bounces at lists.frameusers.com> ________________________________ Not if you?ve got the full Acrobat installed. From: tom.beiswenger at emhartglass.com<mailto:tom.beiswenger at emhartglass.com> [mailto:tom.beiswen...@emhartglass.com] Sent: November-19-14 7:52 AM To: Jeff Coatsworth Subject: RE: Problem with playing video clips in FM 12 document viewed in Adobe Reader 11 Jeff, I think we did uncheck "Adobe PDF creation"; however, when I went into the newly loaded FM12, I still saw "Save as PDF" and "Save as review PDF" as active. Wouldn't those options be disabled (grayed out) if PDF creation was not loaded? Tom Beiswenger Project Manager - Emhart Glass Cold End Emhart Glass Mfg. Inc. 1140 Sullivan St. Elmira, NY 14901 PH: +607 735-4279 FX: +607 734-8278 Mobile: +607 769-4779 Email: tom.beiswenger at emhartglass.com<mailto:tom.beiswenger at emhartglass.com> From: Jeff Coatsworth <Jeff.Coatsworth at jonasclub.com<mailto:jeff.coatswo...@jonasclub.com>> To: "framers at lists.frameusers.com<mailto:framers at lists.frameusers.com>" <framers at lists.frameusers.com<mailto:framers at lists.frameusers.com>> Date: 11/18/2014 03:46 PM Subject: RE: Problem with playing video clips in FM 12 document viewed in Adobe Reader 11 Sent by: framers-bounces at lists.frameusers.com<mailto:framers-bounces at lists.frameusers.com> ________________________________ >From what I recall, you expand the FM install section and you see PDF Creator >or something like that as an option. From: tom.beiswenger at emhartglass.com<mailto:tom.beiswenger at emhartglass.com> [mailto:tom.beiswen...@emhartglass.com] Sent: November-18-14 3:39 PM To: Jeff Coatsworth Subject: RE: Problem with playing video clips in FM 12 document viewed in Adobe Reader 11 Jeff, Not having a lot of luck. We tried installing FM12 and Acrobat Pro on a separate computer. IT told me that there was no option to not install Distiller. The only options they saw were FM12 and ExtendScript ToolKit CC. Any ideas? Tom Beiswenger Project Manager - Emhart Glass Cold End Emhart Glass Mfg. Inc. 1140 Sullivan St. Elmira, NY 14901 PH: +607 735-4279 FX: +607 734-8278 Mobile: +607 769-4779 Email: tom.beiswenger at emhartglass.com<mailto:tom.beiswenger at emhartglass.com> From: Jeff Coatsworth <Jeff.Coatsworth at jonasclub.com<mailto:jeff.coatswo...@jonasclub.com>> To: "framers at lists.frameusers.com<mailto:framers at lists.frameusers.com>" <framers at lists.frameusers.com<mailto:framers at lists.frameusers.com>> Date: 11/18/2014 10:08 AM Subject: RE: Problem with playing video clips in FM 12 document viewed in Adobe Reader 11 Sent by: framers-bounces at lists.frameusers.com<mailto:framers-bounces at lists.frameusers.com> ________________________________ Only if you had the full version of Acrobat Pro and then installed the headless version overtop of it. In that situation, you would have to uninstall Acrobat & reinstall the full Pro version to restore your functionality. I don?t know if this situation applies to you or not. From: tom.beiswenger at emhartglass.com<mailto:tom.beiswenger at emhartglass.com> [mailto:tom.beiswen...@emhartglass.com] Sent: November-18-14 10:00 AM To: Jeff Coatsworth Subject: RE: Problem with playing video clips in FM 12 document viewed in Adobe Reader 11 Jeff, sorry to be dense on this. Why would I run the installer again if I already have FM12 installed? Are you saying that I should uninstall the software, then custom re-install it? Tom Beiswenger Project Manager - Emhart Glass Cold End Emhart Glass Mfg. Inc. 1140 Sullivan St. Elmira, NY 14901 PH: +607 735-4279 FX: +607 734-8278 Mobile: +607 769-4779 Email: tom.beiswenger at emhartglass.com<mailto:tom.beiswenger at emhartglass.com> From: Jeff Coatsworth <Jeff.Coatsworth at jonasclub.com<mailto:jeff.coatswo...@jonasclub.com>> To: "framers at lists.frameusers.com<mailto:framers at lists.frameusers.com>" <framers at lists.frameusers.com<mailto:framers at lists.frameusers.com>> Date: 11/18/2014 09:58 AM Subject: RE: Problem with playing video clips in FM 12 document viewed in Adobe Reader 11 Sent by: framers-bounces at lists.frameusers.com<mailto:framers-bounces at lists.frameusers.com> ________________________________ When running the installer, use the Custom options to control what gets loaded From: tom.beiswenger at emhartglass.com<mailto:tom.beiswenger at emhartglass.com> [mailto:tom.beiswen...@emhartglass.com] Sent: November-18-14 9:45 AM To: Jeff Coatsworth Subject: RE: Problem with playing video clips in FM 12 document viewed in Adobe Reader 11 Jeff, I understand, but how do you turn off the pdf plug-in? Tom Beiswenger Project Manager - Emhart Glass Cold End Emhart Glass Mfg. Inc. 1140 Sullivan St. Elmira, NY 14901 PH: +607 735-4279 FX: +607 734-8278 Mobile: +607 769-4779 Email: tom.beiswenger at emhartglass.com<mailto:tom.beiswenger at emhartglass.com> From: Jeff Coatsworth <Jeff.Coatsworth at jonasclub.com<mailto:jeff.coatswo...@jonasclub.com>> To: "framers at lists.frameusers.com<mailto:framers at lists.frameusers.com>" <framers at lists.frameusers.com<mailto:framers at lists.frameusers.com>> Date: 11/18/2014 09:29 AM Subject: RE: Problem with playing video clips in FM 12 document viewed in Adobe Reader 11 Sent by: framers-bounces at lists.frameusers.com<mailto:framers-bounces at lists.frameusers.com> ________________________________ The standalone instance of FM has been known to not be very observant of the existence of the full Acrobat Pro version already installed ? so if you don?t turn that part off, the installer clobbers your full version with the ?headless? one. Regarding round-tripping review PDFs ? make sure that you are all patched up in FM ? I think there were some issues with the first release of FM12. From: tom.beiswenger at emhartglass.com<mailto:tom.beiswenger at emhartglass.com> [mailto:tom.beiswen...@emhartglass.com] Sent: November-18-14 7:40 AM To: Jeff Coatsworth Subject: RE: Problem with playing video clips in FM 12 document viewed in Adobe Reader 11 Thanks, Jeff. Can you tell me how it can ditch the pdf plug-in from FM12? Once that's done, if I understand correctly, I would then print to Adobe PDF making sure that it is a tagged pdf. Reviewers then would make their edits and comments in the pdf, which I then import into the FM12 document. However, when I just tried this, all of the edits/comments came in "misplaced". What would cause edits and comments to be misplaced? Tom Beiswenger Project Manager, Manager Technical Documentation [cid:image001.jpg at 01D003EB.1A9B2F00] Emhart Glass Inc 1140 Sullivan St ? Elmira, NY 14901 ? USA Telephone +1 607 735 4279 ? Mobile +1 607 769 4779 Fax +1 607 734 1245 tom.beiswenger at emhartglass.com<mailto:tom.beiswenger at emhartglass.com> www.bucheremhartglass.com<http://cp.mcafee.com/d/5fHCNEedEI8Kcn7eendTdFKnojhpvdFKnojh7f6QTbI9EIK6QrzCjhOYyU-UrlR2laME2BEOxrXrip_YKrmza5LJJ9D_OVLndSPz3_nUsqehPbZ-LsKCOCZOb8V5VYQsYJteOaqJTD-l3PWApmU6CQjqqpK_9TLuZXTLsTsSkUwToDYvl9X6p4_qkVsSX7lvzgKgGT2TQ1hYGjFPItlZKDNFOVJ6WrbBPob6Azh05ER87-Gq834FAPh0IvFqk29EwcOg-FEwIv9qxEwB0Qg2USq84kPh0xmPqLMCq83cLcuwq89gd40wxkxVEw1vWxYjh0yyruKrDjJY0iB8> www.bucherindustries.com<http://cp.mcafee.com/d/2DRPos738O86Qm4n6bzD7bCXCQTbI9EILCQTbI9EzDzqrBS4Qmn3qdNP9EVuhsvsdGWxaBok1iQpgJZJFc_-ndHhB2TSSAP_VsTHCXpNx_HYed78VB-_nKnjpjuV5AsyY-qeumKDp5dmXP_axVZicHs3jqpJdcTvAXTLuZXTKrKrasgrIj-cE8dQD6nQVsSX7lvzgKgGT2TQ1hYGjFPItlZKDNFOVJ6WrbBPob6Azh05ER87-Gq834FAPh0IvFqk29EwcOg-FEwIv9qxEwB0Qg2USq84kPh0xmPqLMCq83cLcuwq89gd40wxkxVEw1vWxYjh0yyruKrMjASew4B49iC> From: Jeff Coatsworth <Jeff.Coatsworth at jonasclub.com<mailto:jeff.coatswo...@jonasclub.com>> To: "framers at lists.frameusers.com<mailto:framers at lists.frameusers.com>" <framers at lists.frameusers.com<mailto:framers at lists.frameusers.com>> Date: 11/18/2014 07:22 AM Subject: RE: Problem with playing video clips in FM 12 document viewed in Adobe Reader 11 Sent by: framers-bounces at lists.frameusers.com<mailto:framers-bounces at lists.frameusers.com> ________________________________ Certain versions of Windows include the ability to run separate installations of different operating systems ? see en.wikipedia.org/wiki/Virtual_machine The Review feature is a function of Acrobat ? ditching the headless version that ships with standalone FM will require the full version to be installed to be able to use it. From: tom.beiswenger at emhartglass.com<mailto:tom.beiswenger at emhartglass.com> [mailto:tom.beiswen...@emhartglass.com] Sent: November-17-14 8:00 AM To: Jeff Coatsworth Subject: RE: Problem with playing video clips in FM 12 document viewed in Adobe Reader 11 OK, I'm a little confused here. First, I'm not sure what you mean by using a virtual machine. Second, one of the attractive features of FM12 is the "save as review PDF" feature. Is is possible to unload the PDF plug-in and still keep this feature? Tom Beiswenger Project Manager, Manager Technical Documentation [cid:image001.jpg at 01D003EB.1A9B2F00] Emhart Glass Inc 1140 Sullivan St ? Elmira, NY 14901 ? USA Telephone +1 607 735 4279 ? Mobile +1 607 769 4779 Fax +1 607 734 1245 tom.beiswenger at emhartglass.com<mailto:tom.beiswenger at emhartglass.com> www.bucheremhartglass.com<http://cp.mcafee.com/d/k-Kr6zqb2bz5NPzBPtPqrBS4QmnPqrBS4QhPNJdOX2qbbxJ6UVAQsL8KfK6RtgBiIa0FqcEm-SQCv_bCREOxrXrip_YKrRPtIUM_R-76zAsO_vHTbFIFLsyOehuvd7fbnjIyCHtV_BgY-F6lK1FJASCCrLOtXTLuZXTdTdBe8dS9_7RiuNChfSBendKNRnUQbAaJMJZ0kvaAWsX7lvrFYqsKrhKCOVsS2NF8Qg1qdi1_GCy0NapcQgb7WmB0yq83cAfGq8b7OmEq89gd40KdCy15cQg8lISHY9Cy0PbP7E6y2k3h088l8uq80n-Ev4Qg8ECTHCQ3b5> www.bucherindustries.com<http://cp.mcafee.com/d/1jWVIe410SyMyUNssUVsTsSCVtxd5BYSCVtxd4sYrjsKMCyOUrhKepd7bObzXxJnk9kH2wamza5LJJ9D_OVJqcEm-SQCv_bCZsTrecfZvxNEV7cLTWZOWrarT8IzAnDPhPORQX8FGTuvVkffGhBrwqrodFFCXYDuZXTLuZPtPpjy3tyvNB11KAUO-DbCToWHYq5O5mUm-wafBitetzGLJQ-dendETjpsKr1oQAq80J6F0_Rjh0oBcCq85zZbiwhd41Ci7Rd45zVbkd44E6y0n6Ph0yCq84aSrl-4Ph0pBVzQ3h1a1Ew44aAfd40b_kfyq84kjrRPpNHLKRuH> From: Jeff Coatsworth <Jeff.Coatsworth at jonasclub.com<mailto:jeff.coatswo...@jonasclub.com>> To: "framers at lists.frameusers.com<mailto:framers at lists.frameusers.com>" <framers at lists.frameusers.com<mailto:framers at lists.frameusers.com>> Date: 11/14/2014 05:20 PM Subject: RE: Problem with playing video clips in FM 12 document viewed in Adobe Reader 11 Sent by: framers-bounces at lists.frameusers.com<mailto:framers-bounces at lists.frameusers.com> ________________________________ For testing different Reader scenarios - yes or use Virtual Machines to test your work on ---------------------------- CONFIDENTIALITY NOTE: This e-mail message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender via reply e-mail and destroy all copies of the original message. Thank you. ---------------------------- -----Original Message----- From: framers-bounces at lists.frameusers.com<mailto:framers-bounces at lists.frameusers.com> [mailto:framers-boun...@lists.frameusers.com] On Behalf Of Steve Rickaby Sent: November-14-14 8:29 AM To: framers at lists.frameusers.com<mailto:framers at lists.frameusers.com> Subject: Re: Problem with playing video clips in FM 12 document viewed in Adobe Reader 11 At 07:03 -0600 14/11/14, Mike Wickham wrote: > If you have Acrobat, you should not install Reader or the PDF Creation Add-on > that comes with FrameMaker on that same computer. I'm sure this is true, Mike, but it's ultra-dumb: many folks *need* Acrobat Pro as well as Reader and FrameMaker. Are we supposed to buy an extra computer? (Rhetorical question). -- Steve _______________________________________________ You are currently subscribed to framers as jeff.coatsworth at jonasclub.com<mailto:jeff.coatsworth at jonasclub.com>. Send list messages to framers at lists.frameusers.com<mailto:framers at lists.frameusers.com>. 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