Thanks for the update Tammy. It is pretty much as I predicted and as a matter of interest, this week I also got confirmation that my licensing issue will remain unaddressed by Adobe.
These days, FM makes a very small proportion of my time and I am thinking about cancelling my monthly sub. It will be a shame to do that after more than two decades, but hey… I have not looked at Flare closely but in NZ, Author-It has a larger footprint. Most of my work these days is focussed on LaTeX. Alan -- Dr Alan Litchfield AlphaByte PO Box 1941 Auckland, New Zealand 1140 > On 22/06/2018, at 11:04, <tamm...@spectrumwritingllc.com> > <tamm...@spectrumwritingllc.com> wrote: > > So, I had some offlist inquiries about how the licensing issue went with > Adobe, and in a nutshell, it didn't. Here's a quick summary: > > > > 1. Adobe wants proof of purchase or invoice for this extremely old > software. I bought it so long ago (when it first came out), that I simply do > not have that anymore. I do have a registered product, but evidently that is > not good enough. > 2. Adobe provided an email to me that stated that they would be more > than happy to charge me out the wazoo for upgrading to the latest and > greatest subscription version of CS - Basically, pay every year for what I > paid for this one time perpetual license. > 3. They also sent the email below: > > > > You might have been using this license for last couple of years. You are > facing this issue now because Adobe is running a new program > <http://www.adobe.com/genuine.html> http://www.adobe.com/genuine.html under > this, we are running a validation test to check the software is properly > licensed or not. We introduced this in 2016 and gradually we are going to > cover all our customers those who have unknowingly purchased the non genuine > product. Earlier Adobe was not aware of this counterfeit issue, so even > those invalid serial keys were able to register and use it without any > interruption, but after Adobe notice this issue all those in valid serial > keys were flagged out. > > Uhm, OK, but the whole irony is that Adobe is notorious for licensing > problems with valid licenses, so how on earth could an invalid serial number > even be allowed to be registered? I don't buy that at all. I can even > remember a few times entering a license number wrong for a product and > getting an error message and having to double-check and redo my entry!!! So > an invalid number going through unscathed for multiple installations > throughout the years and then blam, it is dead in the water?? > > > > Compare this experience to the absolutely incredible one that I had w/ > Madcap Flare: > > > > 1. Had a license transferred to me (the whole process took less than 30 > minutes.) > 2. Called support to activate the transferred license - someone > answered like in 5 seconds vs. the hour wait on hold with Adobe w/out any > help whatsoever. > 3. Provided my identifying information, CRS replied "one sec," and > voila, license was activated, and now working beautifully in Flare. > 4. Just downloaded the latest and greatest version of Flare and > automatically get one month of PLATINUM support (yes, PLATINUM support) for > free. Have a whole list of questions I want to ask, submitted them to MadCap > and they are setting a specific time for me to use this support to get all > my questions answered. > > > > Final result - Flare purchased and is being used for a new client project > with the prospect of another soon. Adobe was absolutely NO longer in the > running. . . .I will have to stick w/ Adobe for my long time clients that > know it and have been using the setup that I established for them - but > going forward, unless a client really balks, it's Flare. > > > > TVB > > > > > > > > Tammy Van Boening > > Principal/Owner > > Spectrum Writing, LLC > > www.spectrumwritingllc.com <http://www.spectrumwritingllc.com> > > 303-840-1755 > > > > _______________________________________________ > > This message is from the Framers mailing list > > Send messages to framers@lists.frameusers.com > Visit the list's homepage at http://www.frameusers.com > Archives located at > http://www.mail-archive.com/framers%40lists.frameusers.com/ > Subscribe and unsubscribe at > http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com > Send administrative questions to listad...@frameusers.com _______________________________________________ This message is from the Framers mailing list Send messages to framers@lists.frameusers.com Visit the list's homepage at http://www.frameusers.com Archives located at http://www.mail-archive.com/framers%40lists.frameusers.com/ Subscribe and unsubscribe at http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com Send administrative questions to listad...@frameusers.com
