We are experiencing the corruption, too! The three of us use Macs with
FrameMaker 19 running on a virtual PC – and we were hoping it was just a
stability issue, since we will be moving to PCs soon. The video driver is a
good idea – we’ll check that.
~ Julie Myers
On 2/21/19, 3:02 PM, "Framers on behalf of
framers-requ...@lists.frameusers.com"
<framers-bounces+myers=iodp.tamu....@lists.frameusers.com on behalf of
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Today's Topics:
1. Strange corruption when using FrameMaker 14.0.3.500 [2017
release] (Simon Buch)
2. Re: Strange corruption when using FrameMaker 14.0.3.500
[2017 release] (Caroline Tabach)
3. Re: Strange corruption when using FrameMaker 14.0.3.500
[2017 release] (Art Campbell)
----------------------------------------------------------------------
Message: 1
Date: Thu, 21 Feb 2019 14:54:21 +0100
From: Simon Buch <simon.b...@m-ais.com>
To: Framers <framers@lists.frameusers.com>
Subject: [Framers] Strange corruption when using FrameMaker 14.0.3.500
[2017 release]
Message-ID:
<camehrrh9whheqgtqkfjjdv9tcqrmt6fbeiqlxhx+gxumnqh...@mail.gmail.com>
Content-Type: text/plain; charset="utf-8"
Hello Framers,
In all the years I have used FrameMaker [since 3.0], I have rarely seen
FrameMaker get into the state that I am currently experiencing at my
customer site.
I took a screenshot the first time it occurred.
While editing a number of documents for extended periods - maybe over 6
hours - all the fonts in the document suddenly mutate to the Windows
"System" font, as shown in the first screenshot.
[image: FM odd.gif]
After that occurs, the FrameMaker menu goes completely blank, and any
attempt to access any of the menus - such as File > Exit yields an entirely
black menu being shown, and no menu functions available. The only way to
quit FrameMaker is to force quit the process using Windows Task Manager.
The same behaviour happened again this morning, but instead of showing the
document content, it looks like Windows is painting part of the corrupted
display as it overlapped the book pane, and the document pane.
[image: Another odd session.gif]
The customer machines are well specified - 32Gb of system memory, running
on Windows 10.
Have any other FrameUsers experienced similar display issues?
// Simon BUCH
.
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------------------------------
Message: 2
Date: Thu, 21 Feb 2019 18:03:19 +0200
From: Caroline Tabach <caroline.tab...@gmail.com>
To: "An email list for people using Adobe FrameMaker software."
<framers@lists.frameusers.com>
Subject: Re: [Framers] Strange corruption when using FrameMaker
14.0.3.500 [2017 release]
Message-ID:
<cam5p1wcw0y5m3etct6p8-bbcdvddjxm8qzkjzm43egqcuki...@mail.gmail.com>
Content-Type: text/plain; charset="UTF-8"
Hi
the latest patch for Frame 2017 is 14.0.4.511
Maybe this might help.
On Thu, Feb 21, 2019 at 3:54 PM Simon Buch <simon.b...@m-ais.com> wrote:
> Hello Framers,
>
> In all the years I have used FrameMaker [since 3.0], I have rarely seen
> FrameMaker get into the state that I am currently experiencing at my
> customer site.
>
> I took a screenshot the first time it occurred.
>
> While editing a number of documents for extended periods - maybe over 6
> hours - all the fonts in the document suddenly mutate to the Windows
> "System" font, as shown in the first screenshot.
> [image: FM odd.gif]
>
> After that occurs, the FrameMaker menu goes completely blank, and any
> attempt to access any of the menus - such as File > Exit yields an
entirely
> black menu being shown, and no menu functions available. The only way to
> quit FrameMaker is to force quit the process using Windows Task Manager.
>
>
> The same behaviour happened again this morning, but instead of showing the
> document content, it looks like Windows is painting part of the corrupted
> display as it overlapped the book pane, and the document pane.
>
> [image: Another odd session.gif]
>
> The customer machines are well specified - 32Gb of system memory, running
> on Windows 10.
>
> Have any other FrameUsers experienced similar display issues?
>
> // Simon BUCH
>
> .
> -------------- next part --------------
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>
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> >
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>
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> >
> _______________________________________________
>
> This message is from the Framers mailing list
>
> Send messages to framers@lists.frameusers.com
> Visit the list's homepage at http://www.frameusers.com
> Archives located at
> http://www.mail-archive.com/framers%40lists.frameusers.com/
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> Send administrative questions to listad...@frameusers.com
>
--
Caroline Tabach
Technical/Marcom Writer
e-mail: caroline.tab...@gmail.com
------------------------------
Message: 3
Date: Thu, 21 Feb 2019 14:57:35 -0500
From: Art Campbell <art.campb...@gmail.com>
To: "An email list for people using Adobe FrameMaker software."
<framers@lists.frameusers.com>
Subject: Re: [Framers] Strange corruption when using FrameMaker
14.0.3.500 [2017 release]
Message-ID:
<CAOW=E1dD-xFW6mj2kR1T46e0VJ=Ep=6U+osexowSvch7PE_M=w...@mail.gmail.com>
Content-Type: text/plain; charset="UTF-8"
I would check that the machine's video drivers are up to date too.
Can you recreate it on your own machines, not the customers?
Art Campbell
art.campb...@gmail.com
"... In my opinion, there's nothing in this world beats a '52 Vincent and
a redheaded girl." -- Richard Thompson
No disclaimers apply.
DoD 358
On Thu, Feb 21, 2019 at 11:04 AM Caroline Tabach <caroline.tab...@gmail.com>
wrote:
> Hi
> the latest patch for Frame 2017 is 14.0.4.511
>
> Maybe this might help.
>
>
>
> On Thu, Feb 21, 2019 at 3:54 PM Simon Buch <simon.b...@m-ais.com> wrote:
>
> > Hello Framers,
> >
> > In all the years I have used FrameMaker [since 3.0], I have rarely seen
> > FrameMaker get into the state that I am currently experiencing at my
> > customer site.
> >
> > I took a screenshot the first time it occurred.
> >
> > While editing a number of documents for extended periods - maybe over 6
> > hours - all the fonts in the document suddenly mutate to the Windows
> > "System" font, as shown in the first screenshot.
> > [image: FM odd.gif]
> >
> > After that occurs, the FrameMaker menu goes completely blank, and any
> > attempt to access any of the menus - such as File > Exit yields an
> entirely
> > black menu being shown, and no menu functions available. The only way
to
> > quit FrameMaker is to force quit the process using Windows Task Manager.
> >
> >
> > The same behaviour happened again this morning, but instead of showing
> the
> > document content, it looks like Windows is painting part of the
corrupted
> > display as it overlapped the book pane, and the document pane.
> >
> > [image: Another odd session.gif]
> >
> > The customer machines are well specified - 32Gb of system memory,
running
> > on Windows 10.
> >
> > Have any other FrameUsers experienced similar display issues?
> >
> > // Simon BUCH
> >
> > .
> > -------------- next part --------------
> > A non-text attachment was scrubbed...
> > Name: Another odd session.gif
> > Type: image/gif
> > Size: 13462 bytes
> > Desc: not available
> > URL: <
> >
>
http://lists.frameusers.com/pipermail/framers-frameusers.com/attachments/20190221/0ea3271a/attachment.gif
> > >
> > -------------- next part --------------
> > A non-text attachment was scrubbed...
> > Name: FM odd.gif
> > Type: image/gif
> > Size: 9843 bytes
> > Desc: not available
> > URL: <
> >
>
http://lists.frameusers.com/pipermail/framers-frameusers.com/attachments/20190221/0ea3271a/attachment-0001.gif
> > >
> > _______________________________________________
> >
> > This message is from the Framers mailing list
> >
> > Send messages to framers@lists.frameusers.com
> > Visit the list's homepage at http://www.frameusers.com
> > Archives located at
> > http://www.mail-archive.com/framers%40lists.frameusers.com/
> > Subscribe and unsubscribe at
> > http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com
> > Send administrative questions to listad...@frameusers.com
> >
>
>
> --
> Caroline Tabach
> Technical/Marcom Writer
> e-mail: caroline.tab...@gmail.com
> _______________________________________________
>
> This message is from the Framers mailing list
>
> Send messages to framers@lists.frameusers.com
> Visit the list's homepage at http://www.frameusers.com
> Archives located at
> http://www.mail-archive.com/framers%40lists.frameusers.com/
> Subscribe and unsubscribe at
> http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com
> Send administrative questions to listad...@frameusers.com
>
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