Hi framers, I would like to get a better understanding why some of you feel this way and what we as Adobe can do to become better. Please feel invited to reach out to me directly at ge...@adobe.com<mailto:ge...@adobe.com> and I’m happy to have a chat with you on a 1:1 basis.
For any issues you might facing with FrameMaker, please also feel invited to reach out directly to the Adobe Technical Communication Support team which is specialized on FrameMaker and RoboHelp. They be reached at tcs...@adobe.com<mailto:tcs...@adobe.com> 24/7/365 and usually reply within a few hours even if a customer does not have a support contract. Please feel free to reach out to them at any time and copy me on CC: ge...@adobe.com<mailto:ge...@adobe.com>. [Portrait photo of Stefan Gentz] Regards, Stefan Gentz Senior Worldwide Evangelist, Technical Communication [Adobe]<http://www.adobe.com/> [Adobe Experience Manager Icon] <https://www.adobe.com/products/xml-documentation-for-experience-manager.html> [Adobe TCS Icon] <https://www.adobe.com/products/technicalcommunicationsuite.html> [Adobe FrameMaker Icon] <https://www.adobe.com/products/framemaker.html> [Adobe RoboHelp Icon] <https://www.adobe.com/products/robohelp.html> [Adobe Captivate Icon] <https://www.adobe.com/products/captivate.html> [Adobe Acrobat Icon] <https://www.adobe.com/products/acrobat.html> Connect with us: Facebook<https://www.facebook.com/adobetcs> | Twitter<https://twitter.com/adobetcs> | LinkedIn<https://www.linkedin.com/groups/2381149> | YouTube<https://www.youtube.com/user/AdobeTCS> Adobe FrameMaker Community Forum<https://community.adobe.com/t5/framemaker/bd-p/framemaker> Adobe RoboHelp Community Forum<https://community.adobe.com/t5/robohelp/bd-p/robohelp> From: Framers <framers-bounces+gentz=adobe....@lists.frameusers.com> on behalf of A Craig <acr...@shaw.ca> Date: Friday, 24. September 2021 at 20:44 To: An email list for people using Adobe FrameMaker, software. <framers@lists.frameusers.com> Subject: Re: [Framers] New Adobe Profiles - Business, Personal That's not been my recent experience. I'm with Steve. In my opinion and experience, Adobe treats us like we're all an ugly, necessary evil. Alison From: "Robert Lauriston" <rob...@lauriston.com> To: "An email list for people using Adobe FrameMaker, software." <framers@lists.frameusers.com> Sent: Friday, 24 September, 2021 11:36:32 Subject: Re: [Framers] New Adobe Profiles - Business, Personal Adobe treats its Creative Cloud customers (InDesign / Photoshop / Illustrator / Type / etc.) much better than its TCS (FrameMaker / RoboHelp) / Captivate) customers. On Fri, Sep 24, 2021 at 7:19 AM Steve Rickaby <srick...@wordmongers.com> wrote: > ... 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