Winfried wrote: "You can download the FrameMaker help as PDF from the Adobe 
website:
https://helpx.adobe.com/framemaker/help/help-resources.html";
The FM PDF help file is almost unusable in the current version because of long 
loading and scrolling times.
If you have the full Acrobat version, use this workaround: remove all PDF tags 
and scrolling, loading and searching etc. works like a charm.

Regards Dieter Gust

-----Ursprüngliche Nachricht-----
Von: Framers <framers-bounces+dieter.gust=itl...@lists.frameusers.com> Im 
Auftrag von Reng Winfried
Gesendet: Mittwoch, 20. Oktober 2021 16:18
An: An email list for people using Adobe FrameMaker software. 
<framers@lists.frameusers.com>
Betreff: Re: [Framers] [EXTERNAL] Re: Contents of Framers digest... Why so many 
of us feel the way we do....

Hi,

You can download the FrameMaker help as PDF from the Adobe website:
https://helpx.adobe.com/framemaker/help/help-resources.html

Best regards

Winfried

-----Original Message-----
From: Framers 
<framers-bounces+w.reng=carecom-solutions....@lists.frameusers.com> On Behalf 
Of Blackmon, Ramona
Sent: Wednesday, October 20, 2021 4:00 PM
To: An email list for people using Adobe FrameMaker software. 
<framers@lists.frameusers.com>
Subject: Re: [Framers] [EXTERNAL] Re: Contents of Framers digest... Why so many 
of us feel the way we do....

Dennis,

Yes, will you please post the FrameMaker manual you have for us to use as 
reference?

Ramona Blackmon


-----Original Message-----
From: Framers <framers-bounces+ramona.blackmon=fluke....@lists.frameusers.com> 
On Behalf Of Dennis Hays
Sent: Wednesday, October 20, 2021 6:20 AM
To: framers@lists.frameusers.com
Subject: [EXTERNAL] Re: [Framers] Contents of Framers digest... Why so many of 
us feel the way we do....

CAUTION: This email originated from outside of the organization. Do not click 
links or open attachments unless you recognize the sender and know the content 
is safe.



Way back in the dark ages, when FrameMaker was first ported to Windows, I 
worked with a FM staff member, Mercedes (still fondly remember her), to address 
bugs and issues. She sent me updates via overnight courier and these were 
multiple disk sets, calling for a fresh install. The reason I remember her name 
is because we talked almost daily and installation disks arrived weekly or more 
until the issue count dropped.

Of course, I don't expect this level of customer service anymore from any 
software publisher, but through the years I have had bits and pieces of 
exemplary support. On a contract to bring a trade book to press, I worked with 
Dov over the phone as to why illustrations with schematics wouldn't reproduce 
lines. and this from the printer's site in Michigan.
More recently, I worked with Adobe to resolve an issue where importing and 
converting a MS Word document crashed FrameMaker (MS Word Track Changes caused 
the problem - this was last year).

I am not happy with the subscription model as I believe it's an egregious 
affront to hold the software hostage when missing a subscription payment. From 
a business point of view, it's a cash flow solution, reducing the seasonal 
vagaries of software sales. But it's not customer-centric.  And this is a 
problem.

A while back, someone on this forum mentioned difficulty finding a FrameMaker 
manual. I have a 1241 page Adobe PDF version dated June 1,
2021 on the cover page. It's a 46MB file, but if anyone wants a copy, I'll post 
it where it can be downloaded.

Dennis Hays
Ex-Publisher of the now-extinct InFrame Magazine

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