Unfortunately, this lack of service has nothing to do with location. I have been on hold with Adobe support for egregiously extended periods of time many times in my 25+ years of using Adobe products. Once (and I remember this vividly because of the lurch it left me in) I was in the middle of assistance with a convoluted Acrobat install and right in the middle of the conversation, the phone was automatically disconnected because it was 7 pm Pacific time and Adobe closed at that time come hell or high water. . . Didn’t matter if they were in the middle of a support case or not.
This list saved me. . . I went ballistic on it and had several other users chime in their support and share similar experiences and the next morning, I received a phone call from Adobe directly themselves, but it shouldn’t have reacted this point in the first place. I am so sorry that this happened to you. After all these years, doesn’t sound like much has changed. I am just glad you’re up and running. TVB Sent from my iPhone. Blame Steve Jobs for any typos. > On Jan 26, 2022, at 3:49 AM, Klaus Daube <kl...@daube.ch> wrote: > > On 25 Jan 2022 at 2:46, Wendy Studinski wrote: > >> I need help getting a fresh install of my Adobe products after computer >> problems. >> I called 800-833-6687 and have been on hold over 3 hours now. > > This may happen if you are not located in the US or Canady. > > Thy this: > https://helpx.adobe.com/contact/enterprise-support.other.html#framemaker > for your Adobe Support options. I'd recommend using the tcs...@adobe.com > e-mail > address as it reaches a team dedicated to Technical Communication Suite > products > including FrameMaker. > > Klaus > > > ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ > Klaus Daube Phone: +41-44-381 37 77 > Schäracher 11 Mail: kl...@daube.ch > CH-8053 Zürich Web: www.daube.ch > > > _______________________________________________ > > This message is from the Framers mailing list > > Send messages to framers@lists.frameusers.com > Visit the list's homepage at http://www.frameusers.com > Archives located at > http://www.mail-archive.com/framers%40lists.frameusers.com/ > Subscribe and unsubscribe at > http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com > Send administrative questions to listad...@frameusers.com _______________________________________________ This message is from the Framers mailing list Send messages to framers@lists.frameusers.com Visit the list's homepage at http://www.frameusers.com Archives located at http://www.mail-archive.com/framers%40lists.frameusers.com/ Subscribe and unsubscribe at http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com Send administrative questions to listad...@frameusers.com
