I finally got around to contacting Adobe about this. Couldn't find a phone number so used chat. After I stumped the bot it connected me to an agent.
Konari (6/13/22, 4:13:42 PM PDT): Thank you for your time. I want to inform > you that software is no longer distributed by > Adobe. We no longer have the software bits and it’s been decommissioned. > It happened because our aging activation > servers for Creative Suite products had to be retired. > > Konari (6/13/22, 4:14:40 PM PDT): As you're our long time customer, this > is a great time to consider moving With the > Acrobat PRO DC, you get a discounted price of 9.99 USD$$/month for the > next year and a free credit of 90 days on your > subscription. You will be paying 119.88 USD$$ approx. for the complete > year instead of the standard price of180 USD$$ > with 3 free months too worth 29.97US$ (which is just half the price) . How > does that sound to you? Basically you'll be > getting discounted prices and also will be paying for 12 months and will > get 15 months. Would you like to buy this offer > plan? You can choose this plan in two types : 1- Annual plan paid monthly > with 3 free months. 2- Annual plan paid > upfront with 3 free months.The plan has number of benefits as they never > get out of support, support 24/7, Mac never > stops supporting these apps as it gets modifies along with the Mac updates > which was not available in older 10 years > old Adobe apps. > > You (6/13/22, 4:28:00 PM PDT): I paid for a permanent license. > You (6/13/22, 4:28:12 PM PDT): You have no legal grounds to stop it from > working. > > Konari (6/13/22, 4:33:50 PM PDT): We are not stopping. If it is already in > your system it will work otherwise you want to > use newly downloading and installing so it will not work because you are > working new operating system. and it was end > of life product. > > You (6/13/22, 4:37:42 PM PDT): No, it was working fine on Windows 10. > Something installed Acrobat DC and it disabled > Acrobat 8. > > Konari (6/13/22, 4:38:58 PM PDT): Once it disabled then it will not > activated. > > You (6/13/22, 4:39:44 PM PDT): That's not acceptable. You're stealing the > product you sold me. > > Konari (6/13/22, 4:42:58 PM PDT): I completely understand your concern I > am escalating your issue to our senior > department they will get back to you within 24 to 48 hours via new Acrobat > 10 serial number for one time exception > because you are our valuable customer. > > You (6/13/22, 4:54:51 PM PDT): Great, thanks. > Seems weird that they have a special department for old people, but they sent me a download link and license for Acrobat X so I'm in good shape. On Thu, Nov 11, 2021 at 2:13 PM Robert Lauriston <[email protected]> wrote: > Not true. It was working fine on this PC for four years. That's no excuse > for invalidating the license anyway. > > On Thu, Nov 11, 2021, 2:05 PM Lin Sims <[email protected]> wrote: > >> ... the >> software won't work on new hardware/software. >> >> If you need to create PDFs, forms, have shared reviews, etc., you'll >> either >> have to subscribe to Acrobat or find another product. >> >> On Thu, Nov 11, 2021 at 2:41 PM Robert Lauriston <[email protected]> >> wrote: >> >> > This is for Acrobat Standard 8.0 but I figure the issue's the same as >> > for FrameMaker. >> > >> > I've had this on my Windows 7 (now 10) system for four years without >> > trouble. A few weeks ago I installed Acrobat Reader because some >> > downloaded PDFs are not compatible. Today I got an activation dialog >> > that seems to be unable to connect to the expected server. The phone >> > number provided as an alternative (866 772 3623) seems to be dead. >> > >> > How do I deal with this? >> > _______________________________________________ >> > >> > This message is from the Framers mailing list >> > >> > Send messages to [email protected] >> > Visit the list's homepage at http://www.frameusers.com >> > Archives located at >> > http://www.mail-archive.com/framers%40lists.frameusers.com/ >> > Subscribe and unsubscribe at >> > http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com >> > Send administrative questions to [email protected] >> > >> >> >> -- >> Lin Sims >> _______________________________________________ >> >> This message is from the Framers mailing list >> >> Send messages to [email protected] >> Visit the list's homepage at http://www.frameusers.com >> Archives located at >> http://www.mail-archive.com/framers%40lists.frameusers.com/ >> Subscribe and unsubscribe at >> http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com >> Send administrative questions to [email protected] >> > _______________________________________________ This message is from the Framers mailing list Send messages to [email protected] Visit the list's homepage at http://www.frameusers.com Archives located at http://www.mail-archive.com/framers%40lists.frameusers.com/ Subscribe and unsubscribe at http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com Send administrative questions to [email protected]
