On 6/28/06, [EMAIL PROTECTED] <[EMAIL PROTECTED]> wrote:
We do host there, and their FreeBSD support is great, that's true.
However, they do not want to promise it. I tried to convince them to say
that they will support it and that I can accept if given shift does not
have a FreeBSD capable person, but they are very careful to promise
things they can not keep.
The perfect thing would have been if they offer the support. They have
been answering the phone within 2-3 seconds every time I called the last
several years. But may be it is too much for them to promise to support
everything.
At this level it's called a Service Level Agreement (SLA) not a promise...
--
Joao Barros
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