Mark Andrews wrote:
Yes it is reasonable to expect ISP to fix things like this.
You pay the ISP to operate there part of the network within
the operational contraints of the RFCs (Standards track and
BCP).
I totally agree. Make sure when calling tech support on things like
this that you are *not* asking them to provide FreeBSD support, that
you can handle that angle of the connection quite well, thanks.
Explain that the evidence shows that their system appears to violate
global connectivity standards (if you can name which RFC and exactly
how it's violated, great, but don't expect first tier help desk
phone operators to understand that as it is probably way, way beyond
their troubleshooting script).
Then when the help desk staff goes "uhm...", politely ask to be
escalated to second tier and clearly and politely state your case
there, again making it clear that you are *not* asking for FreeBSD
support, but support by them of global connectivity standards that
every ISP ought to be respecting.
At least you have a chance of getting your trouble ticket marked
something like "Unresolved -- Bug" instead of "Resolved --
Unsupported OS". That is to say, the kind of ticket that
self-escalates to engineers and managers somewhere away from the
help desk proper.
--
Greg Barniskis, Computer Systems Integrator
South Central Library System (SCLS)
Library Interchange Network (LINK)
<gregb at scls.lib.wi.us>, (608) 266-6348
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