On 05/03/2016 01:45 PM, David Kupka wrote: > Hello everyone! > > I often miss proper reproducer and other important info in trac tickets. > Asking for the missing info or guessing and trying is as ineffective as > it sounds and costs us a lot of time and effort. I believe we can > improve that. > > We have guidelines for reporting a bug [1] but it obviously isn't > enough. I propose to prefill track ticket's description with following > (or similar) template and be strict on refusing (i.e. closing as > invalid) tickets that are incomplete. > > Any thoughts, suggestions, agreement or disagreement? > > [1] http://www.freeipa.org/page/Troubleshooting#Reporting_bugs > > --8<------------- trac-ticket-template-proposal ------------------->8-- > Related SW versions: > On server: > {{{ > $ rpm -q freeipa-server pki-base 389-ds-base bind samba krb5-server > certmonger > }}} > On client: > {{{ > $ rpm -q freeipa-client krb5-workstation certmonger > }}} > > Reproducible: > How often the issue occurs or what special condition is required to be met. > > Examples: > Always / Happened X times of Y tries / Only at noon 29th February when > it's also Thursday / Only on Raspberry Pi > > Steps to reproduce: > Precise description of all related steps you have done. List of commands > to run is the best form. > > Example: > {{{ > # ipa-server-install -a Secret123 -p Secret123 -r EXAMPLE.TEST -U > # echo Secret123 | kinit admin > }}} > > > Actual result: > Description of behavior you have observed (error, unexpected warning, ...). > > Example: > {{{ > kinit: Client 'ad...@example.test' not found in Kerberos database while > getting initial credentials > }}} > > Expected result: > Description of behavior you have expected. > > Example: > TGT for admin user is acquired. > --8<--------------------------------------------------------------->8-- >
+1 I would also consider section "Impact". Sometimes it is not clear if the reported just saw a error message but it works otherwise or something doesn't not work at all. Or that an issue blocks half of integration test suite. -- Petr Vobornik -- Manage your subscription for the Freeipa-devel mailing list: https://www.redhat.com/mailman/listinfo/freeipa-devel Contribute to FreeIPA: http://www.freeipa.org/page/Contribute/Code
