hi, firstly, deployment tool - such as CloudPath xpressconnect or sux1 to ensure that the user is doing the least amount possible to mess things up (also ensures that all the right things such as validate server, RADIUS name etc are all properly defined).
secondly, capture the output of the logfile (Perl Tail File module is nice) - which is why I wanted the radiusd.log file to be the right one - logrotate really messes the recent 2.1.x logfile up - so i now have a manual restart of the server along with log rotation.....hmm.. and putting data (detail file stuff too) into a database with a nice web front end for 'low level access' is a must. there have been discussions in europe about way of logging the reason for a failure and putting it onto a sites secure web area so that users can log in and see why things arent working for them.... alan - List info/subscribe/unsubscribe? See http://www.freeradius.org/list/users.html