Hi, I've deployed Freeswitch as our phone system at work. We now want to use our new phonesystem in a phone room with thin clients (Terminal Server, possibly LTSP) for each agent. Ideally, we'd like to use x-lite or another softphone for each agent.
The desired workflow for the agents is as follows: 1) A web based CRM with click to dial. (and customer data card etc) 2) Agent clicks dial button and is connected to customer 3) Interact with CRM... >From what I've read so far, there are some challenges that need to be overcome in deploying softphones over thin clients. Has anyone here had any success in setting up a system like this? I'm I asking for trouble trying to use softphones with thin clients (should I just use hardware phones? Do they support click to dial?) Thanks! Erik
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