Steve Underwood wrote:
David Knell wrote:
Steve Underwood wrote:
When there is Echo being generated from the far end, usually in a
bridged call. If you application is just an IVR, with no far end
connectivity, then you shouldn't need an echo can. If you are bridging
calls, then at some point you may need it, depending on what else is
in the loop.
This is VERY VERY WRONG. IVRs badly need echo cancellation. Without it
they give very poor reliability detecting DTMF while the prompts are
playing. If the system uses voice recognition, its reliability will be
even worse.
With respect, this is at best half true. DTMF detection has always
worked just fine
without echo cancellation - the Dialogic, Aculab and Rhetorex cards
which I used
in the late 1990s managed it perfectly well; if the DTMF detection
code in * and FS
can't, then maybe that's something for its author to look at ;-)
Try reading the Dialogic and Aculab documentation. Those cards used
quite a bit of their DSP capability to remove the spillback of outgoing
voice into their DTMF receivers. You'll find the DTMF detector in
spandsp (not necessarily the ones in * or FS, which have been altered a
bit) is superior to either Dialogic or Aculab's.
The first bit of that's a tad patronising, isn't it, and, in the case of
the decade-old Aculab
cards which which I'm most familiar, is also untrue.
As for the second, do you have any test results to back that up? I'm
more curious than
setting out for an argument..
ASR - yes, maybe, but L&H's ASR1500 used to work perfectly well on the
same
hardware above back in the day. I'd be interested to see results of
testing an ASR
engine in with echo; unfortunately, most vendors appear to prohibit
the publication
of test results in their licensing.
L&H used to work fine with the J series Dialogic cards. The Dialogic
documents go into considerable details about the echo cancellation
arrangements to make that happen.
You've missed the point I was trying to make. It used to work fine with
no echo cancellation
at all.
--Dave
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